Cargo Claims Specialist

Lineage•Irvine, CA

9d•$75,400 - $135,600

About The Position

The Cargo Claims Specialist addresses overage, shortage, and damage (OS&D) issues by researching their causes, analyzing root causes, determining resolutions, and communicating findings to management. The role ensures organizational policies are followed in accordance with Lineage policy, insurance coverage, legislation, and regulations. The specialist captures data and gathers evidence related to potential claims involving customer products and unexpected fees; investigates claims made by or on behalf of customers, shippers, and consignees; and maintains records of claims, supporting documentation, evidence, and dispositions. The role works closely with logistics, warehouse operations, business partners, and customers to provide timely and accurate information and determine appropriate dispositions. It also generates OS&D reports, enters data, and collaborates with other departments on corrective measures to identify trends and reduce future OS&Ds. This is a second-shift position with regular hours from 1:30 PM to 10:00 PM. The role also requires on-call availability one weekend per month, covering both Saturday and Sunday, and requires after-hours calls to assist operational groups, business partners, drivers, and customers with shipment issues and potential losses. The posted pay range is $75,400 to $135,600. Lineage offers medical, dental, basic life and disability insurance, a 401(k) retirement plan, paid time off, annual bonus eligibility, and at least seven holidays per calendar year.

Requirements

High school diploma or GED.
Three years of perishable commodity OS&D/cargo claims experience, or an equivalent length of time in customer service within the transportation industry.
Proficient computer skills, including Microsoft Office Suite.
Excellent interpersonal and communication skills, with the ability to interact with all levels of the organization.
Excellent problem-solving skills and attention to detail.
Effective time-management skills and the ability to self-prioritize workload.
Ability to work in a fast-paced environment while maintaining attention to detail.
Strong work ethic and team mentality.
Ability to work second shift from 1:30 PM to 10:00 PM and be on call one weekend per month, including Saturday and Sunday.

Nice To Haves

Knowledge of the Carmack Amendment.
Certified Claims Processor (CCP).

Responsibilities

Capture data related to potential claims involving product overages, shortages, damages, and unexpected fees.
Collect evidence related to cargo handling, including documents, images, and verbal communications, to support claim resolution.
Investigate product claims made by or on behalf of customers, shippers, and consignees.
Maintain records of claims, associated documents, evidence, and dispositions.
Work with logistics, warehouse operations, business partners, and customers to provide accurate, timely information about freight OS&D findings and determine appropriate dispositions.
Take after-hours calls to assist operational groups, business partners, drivers, and customers with shipment issues and potential losses.
Generate OS&D reports and perform data entry.
Work with other departments to determine corrective measures, identify trends, and mitigate future OS&Ds.
Communicate professionally and participate in proactive team efforts to achieve departmental and company goals.