Senior Claims Specialist – Cargo & Logistics

HUB International•Pembroke Pines, FL

10d•$95,000 - $105,000

About The Position

SPG Cargo & Logistics, the wholesale and MGA division of HUB International, is seeking an experienced Senior Claims Specialist to join its Claims & Recoveries team. The role investigates, evaluates, and manages a diverse portfolio of cargo and transportation-related insurance claims, including marine cargo, stock throughput, and liability claims involving transportation and supply chain intermediaries. Claims may arise from the movement, handling, and storage of goods, as well as the professional and contractual responsibilities of freight brokers, freight forwarders, logistics providers, and other supply chain participants. The position requires strong analytical skills and sound judgment to interpret insurance policies, evaluate liability, coordinate investigations, and manage claims from initial notification through resolution. The specialist handles claims across multiple coverage lines and programs, with assignments evolving according to departmental needs. The role exercises independent judgment in day-to-day claim management, while coverage determinations, settlement commitments, payments, and other actions requiring delegated or insurer authority remain subject to applicable limits, approvals, and oversight by the Head of Claims & Recoveries. The successful candidate is expected to manage a diverse portfolio, provide timely and well-supported coverage and liability evaluations, maintain appropriate reserves and documentation, communicate proactively with stakeholders, identify loss mitigation and recovery opportunities, and adapt to changing departmental priorities. The role contributes to the effectiveness and continued growth of the SPG Cargo & Logistics Claims & Recoveries team.

Requirements

At least five years of insurance claims-handling experience; experience involving marine cargo, stock throughput, inland marine, commercial property, or transportation-related claims is preferred.
Demonstrated ability to independently investigate, evaluate, and resolve complex insurance claims.
Strong understanding of insurance policy interpretation, coverage analysis, and claims management.
Experience reviewing loss documentation, coordinating investigations, and evaluating damages.
Excellent written and verbal communication skills, including the ability to prepare clear coverage analyses and claim recommendations.
Strong organizational skills and ability to manage a diverse caseload with competing priorities.
Ability to exercise independent judgment while recognizing matters requiring supervisory or insurer approval.
Proficiency with claims management systems and Microsoft Office applications.

Nice To Haves

Experience handling marine cargo and stock throughput claims.
Familiarity with transportation and logistics liability exposures, particularly those involving freight brokers and other supply chain intermediaries.
Knowledge of cargo transportation contracts, bills of lading, and applicable transportation liability laws.
Experience with general average, salvage, subrogation, or complex cargo investigations.
Active adjuster licenses in applicable jurisdictions, or willingness to obtain required licenses.

Responsibilities

Independently investigate, evaluate, and manage assigned cargo and transportation-related claims from first notice of loss through final resolution.
Handle claims involving marine cargo, inland marine, stock throughput, cargo legal liability, contingent cargo, warehouse legal liability, and other transportation and logistics insurance products.
Investigate claims involving physical loss or damage, theft, non-delivery, misdelivery, temperature deviation, contamination, improper handling, and other cargo-related exposures.
Evaluate claims concerning the liability of freight brokers, freight forwarders, warehouse operators, motor carriers, and other supply chain participants.
Review shipping and transportation documentation, including bills of lading, contracts, commercial invoices, delivery receipts, carrier agreements, and other supporting materials.
Coordinate investigations with insureds, brokers, surveyors, investigators, legal counsel, and other service providers.
Evaluate damages, establish and maintain appropriate reserves, and identify opportunities for settlement, salvage, and subrogation.
Manage general average and other specialized marine cargo matters as assigned.
Analyze policies, endorsements, exclusions, conditions, and coverage limitations to determine potential coverage.
Evaluate the legal and contractual responsibilities of insureds and other parties involved in cargo transportation and logistics operations.
Review broker-carrier agreements, transportation contracts, warehouse agreements, and other relevant contracts.
Apply relevant transportation liability principles, including the Carmack Amendment where applicable.
Identify potential coverage issues and prepare written coverage analyses, reservation of rights recommendations, and declination recommendations.
Assess liability, causation, damages, and available defenses; recognize complex coverage issues, significant exposures, and potential litigation matters requiring escalation.
Develop and execute investigation and resolution strategies for assigned claims.
Negotiate settlements and resolve claims in accordance with applicable policies, procedures, and authority requirements.
Maintain accurate reserves, claim notes, financial records, and supporting documentation in the claims management system.
Ensure timely claim handling, appropriate diary management, and compliance with internal and insurer reporting requirements.
Identify and pursue salvage, subrogation, and other recovery opportunities.
Prepare claim summaries, coverage recommendations, and status reports for internal leadership and insurance markets.
Serve as a primary point of contact for insureds, brokers, and other stakeholders on assigned claims.
Clearly and professionally communicate claim developments, coverage issues, outstanding requirements, and resolution strategies.
Collaborate with underwriting, legal, and other internal departments on complex claims and emerging exposures.
Coordinate with outside counsel, surveyors, investigators, and other technical experts as appropriate.
Contribute to the development and improvement of claims-handling procedures, reporting standards, and operational efficiencies.
Support other claims-related responsibilities and projects as assigned by the Head of Claims & Recoveries.
Adapt to changing departmental priorities, claim volumes, and business needs.

Benefits

Comprehensive health, dental, vision, life, and disability insurance benefits.
Flexible spending account (FSA) and health savings account (HSA) options.
401(k) accounts and retirement savings matching.
Paid time off, including vacation, sick, personal, floating holidays, and company holidays.
Paid parental leave.
Wellbeing program.
Structured training, licensing support, and ongoing development opportunities.
Company-paid life and disability plans.
Eligible annual bonuses, equity, and commissions may be available for some positions.
Community impact opportunities through HUB Gives.