Cargo Claims Specialist

Lineage Logistics•Irvine, CA

About The Position

The Cargo Claims Specialist addresses overage, shortage, and damage (OS&D) issues involving customer products and unexpected fees. The role researches causes, analyzes root causes, determines resolutions, and communicates findings to management. It ensures organizational policies are followed in accordance with Lineage policy, insurance coverage, legislation, and regulations. The position works with logistics, warehouse operations, business partners, and customers to investigate and resolve claims, maintain supporting records, and provide timely, accurate information. It is a second-shift role, with regular hours from 1:30 PM to 10:00 PM, plus on-call availability one weekend per month covering Saturday and Sunday.

Requirements

High school diploma or GED.
Three years of perishable commodity OS&D/cargo claims experience, or an equivalent length of time in customer service within the transportation industry.
Proficient computer skills, including Microsoft Office Suite.
Excellent interpersonal and communication skills, with the ability to interact with all levels of the organization.
Strong problem-solving skills and attention to detail.
Effective time-management skills and the ability to self-prioritize workload.
Ability to work in a fast-paced environment while maintaining attention to detail.
Strong work ethic and team mentality.
Availability to work the regular second-shift schedule of 1:30 PM to 10:00 PM and be on call one weekend per month, including Saturday and Sunday.

Nice To Haves

Knowledge of the Carmack Amendment.
Certified Claims Processor (CCP).

Responsibilities

Capture data related to potential claims involving product overages, shortages, damages, and unexpected fees.
Collect documents, images, and verbal information about cargo handling as evidence for claim resolution.
Investigate product claims made by or on behalf of customers, shippers, and consignees.
Maintain records of claims, associated documents, evidence, and dispositions.
Work with logistics, warehouse operations, business partners, and customers to provide accurate, timely information about freight OS&D findings and determine appropriate dispositions.
Take after-hours calls to assist operational groups, business partners, drivers, and customers with shipment issues and potential losses.
Generate OS&D reports and perform data entry.
Work with other departments to determine corrective measures, identify trends, and mitigate future OS&Ds.
Use professional communication etiquette and participate in proactive team efforts to achieve departmental and company goals.