Cargo Claims Intake Representative I

J.B. Hunt Transport Services, Inc.•Lowell, AR

10d•Onsite

About The Position

Under general supervision, the Cargo Claims Intake Representative I manages incidents involving cargo overages, shortages, and damages. This customer-facing role is the initial contact for internal and external stakeholders and ensures timely action plans to mitigate loss and accurate documentation of incident details. The role handles communications and claim information across calls, email, notifications, customer portals, and internal and customer systems. It applies independent judgment, claims analysis, company procedures, and applicable laws to assess exposures, determine next steps, coordinate remediation, and keep stakeholders informed. The representative also gathers and organizes supporting claim documentation, contributes to process improvements, and participates in ongoing training. The position is full-time in Lowell, Arkansas. The stated schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., though it may be adjusted.

Requirements

High school diploma or GED.
Less than one year of experience in transportation/logistics, claims, insurance, customer service, or a related field.
Ability to type at least 40 words per minute.

Nice To Haves

Professional demeanor in customer interactions, with empathy and patience in challenging situations.
Knowledge of problem-reporting and escalation practices.
Ability to analyze situations and make productive decisions using informed judgment.
Ability to maintain composure under pressure.
Adaptability to changing priorities, directives, and work conditions.
Effective transmission, reception, and interpretation of ideas through various communication mediums.
Ability to work constructively and collaboratively with varied individuals and groups.
Ability to capture and document business information in an auditable, organized, and retrievable manner.
High level of accuracy when processing information.

Responsibilities

Manage inbound and outbound communications about cargo-related incidents with potential financial exposure, using independent judgment, claims analysis, and procedural guidelines to mitigate exposures.
Assess collected claim information, identify missing, incorrect, or updated information, and establish timely action plans in accordance with company guidelines, applicable laws, and customer procedures.
Enter data accurately and promptly in internal and customer systems; prioritize work, update stakeholders, monitor timelines, and follow up on outstanding items.
Build relationships with internal and external customers through clear verbal and written communication, collaborative discrepancy resolution, and consistent information sharing.
Coordinate and assist with remediation involving internal and external stakeholders, including cases implicating federal hazardous-material regulations, food-safety laws, and Department of Transportation regulations; document compliant remediation actions.
Contribute to the development and refinement of incident-reporting procedures and provide feedback on process improvements.
Request, locate, and document contractual, financial, and DOT-related claim records, including bills of lading, customer agreements, inspection reports, and relevant correspondence, to support investigations, audits, and defensibility.
Participate in training and development to stay current on industry changes, company policies, and processing techniques.

Benefits

Medical benefit
Dental benefit
Vision benefit
401(k) retirement plan
Life insurance
Short-term and long-term disability coverage
Paid time off, including vacation and sick time, commensurate with tenure
Six weeks of paid maternity leave
Two weeks of paid parental leave
Six paid holidays annually
May be eligible for annual bonus and incentives based on profitability or volumes, subject to applicable company plan terms