Intern, Intake Representative, Claims

Encova•Charleston, WV

About The Position

Encova Insurance is hiring an Intake Representative intern for its 2027 summer internship program. The position is full-time and requires at least 40 hours per week. Candidates are preferred to work hybrid or full-time from the Charleston, West Virginia office; remote candidates may be considered if they live and work in an approved payroll state: Delaware, Florida, Georgia, Indiana, Iowa, Kentucky, New Hampshire, North Carolina, Ohio, South Carolina, Tennessee, Texas, West Virginia, or Wisconsin. Start and end dates depend on availability and business needs. Pay is $18 per hour. The intern will receive and evaluate claim reports, assist customers with loss-reporting options, determine applicable policies and coverage, document claim facts, and respond to internal and external customer requests. The role also includes interpreting coverage and issuing decisions for claims assigned to the Engagement Center, supporting onboarding of new associates, and reviewing and updating intake processes and procedures. Encova’s structured summer internship program provides authentic work experiences, an introduction to the insurance industry, networking opportunities, flexible start and end dates, and community involvement and volunteer opportunities. The program emphasizes collaborative work, learning, and professional and personal growth.

Requirements

Currently enrolled at an accredited college or university and have completed at least 60 credit hours.
Able to work at least 40 hours per week during the full-time summer internship.
High school diploma.
Ability to provide excellent customer service to internal and external customers.
Ability to work as a team member and perform to established standards and expectations.
Ability to multitask and maintain attention to detail.
Excellent written and oral communication skills.
Ability to analyze received information and determine appropriate next steps and actions.
Experience with Microsoft products.
Ability to work proficiently in multiple systems.
Excellent organizational skills.
Must reside and work in one of the listed approved payroll states if applying for remote work.

Nice To Haves

One year of previous full-time experience in customer service and/or claims intake.
At least one year of experience in the insurance industry.

Responsibilities

Receive initial claim information from customers by telephone, electronically, email, or fax.
Explain available loss-reporting options to customers.
Determine the appropriate policy and coverage for a reported loss.
Work with the leadership team to onboard new associates.
Analyze claim information and triage facts to determine whether more information or action is needed.
Obtain and document facts of loss in the computer system.
Respond to internal and external customer requests by telephone, email, or correspondence, including calls through the Engagement Center.
Interpret coverage and issue claim decisions for claims assigned to the Engagement Center.
Review, update, and document intake processes and procedures.
Perform other functions as needed.