Intern, Intake Representative, Claims

Encova Insurance•Charleston, WV

About The Position

Encova Insurance is hiring a full-time summer intern for 2027 to support claims intake. The intern receives and evaluates initial claim information, helps customers understand loss-reporting options, identifies applicable policies and coverage, and documents facts of loss. The role also handles customer requests and calls through the Engagement Center, interprets coverage and issues claim decisions for assigned claims, and helps maintain intake procedures. The internship requires at least 40 hours per week. Start and end dates depend on availability and business needs. Candidates may work hybrid or full-time from the Charleston, West Virginia office; remote candidates may be considered if they reside and work in one of the approved states: Delaware, Florida, Georgia, Indiana, Iowa, Kentucky, New Hampshire, North Carolina, Ohio, South Carolina, Tennessee, Texas, West Virginia, or Wisconsin. Applicants must be currently enrolled at an accredited college or university and have completed at least 60 credit hours. Pay is $18 per hour. The internship includes authentic work experiences, industry networking, and community involvement and volunteer opportunities.

Requirements

Currently enrolled at an accredited college or university and have completed at least 60 credit hours.
Able to work at least 40 hours per week during the full-time summer internship.
High school diploma.
Ability to provide excellent customer service to external and internal customers.
Ability to work as a team member and perform according to established standards and expectations.
Ability to multitask.
Detail-oriented.
Excellent written and oral communication skills.
Ability to analyze information and determine appropriate next steps and actions.
Experience with Microsoft products.
Ability to work proficiently in multiple systems.
Excellent organizational skills.
For remote work, reside and work in one of the approved states listed in the posting.

Nice To Haves

One year of previous full-time experience in customer service and/or claims intake.
At least one year of experience in the insurance industry.

Responsibilities

Receive initial claim information from customers by telephone, electronically, email, and/or fax.
Provide customers with information about loss-reporting options.
Determine the appropriate policy and coverage for a loss.
Work with the leadership team to onboard new associates.
Analyze claim information and triage facts to determine whether additional information or action is needed.
Obtain and document facts of loss in the computer system.
Respond to internal and external customer requests by telephone, email, and/or correspondence, including handling calls through the Engagement Center.
Interpret coverage and issue claim decisions for claims assigned to the Engagement Center.
Review, update, and document intake processes and procedures.
Perform other functions as needed.