Cargo Claims Intake Representative II

J.B. Hunt Transport Services, Inc.•Lowell, AR

About The Position

Under general supervision, the Cargo Claims Intake Representative II manages incidents involving cargo overages, shortages, and damages. This customer-facing position serves as the primary contact for internal and external stakeholders, develops timely action plans to mitigate loss, and ensures accurate incident documentation. The role also manages sourcing, vetting, and hiring external adjusters, wreckers, and rework vendors to reduce financial exposure from cargo claims. The position works Monday through Friday, 8:00 a.m. to 5:00 p.m.; the schedule may be adjusted. The minimum qualification is a high school diploma or GED and 1–2 years of experience in transportation/logistics, claims, insurance, customer service, or a related field. The role is based in Lowell, Arkansas, and is full-time.

Requirements

High school diploma or GED.
1–2 years of experience in transportation/logistics, claims, insurance, customer service, or a related field.
Ability to type at least 40 words per minute.
This position is not eligible for employment-based sponsorship.

Nice To Haves

Professional demeanor in customer interactions, with empathy and patience in challenging situations.
Knowledge of problem reporting and escalation practices.
Ability to analyze situations and make productive decisions using informed judgment.
Ability to maintain composure under pressure.
Ability to adapt to a dynamic work environment and shifting priorities and directives.
Ability to effectively communicate and accurately interpret ideas through various mediums.
Ability to work constructively and collaboratively with a variety of individuals and groups.
Ability to capture and document business information in an auditable, organized, and easily retrievable manner.
High accuracy in processing information.

Responsibilities

Manage a high volume of inbound and outbound communications about cargo incidents and independently resolve assigned open incidents using claims analysis, judgment, and procedural guidelines.
Assess incident information, identify missing, incorrect, or updated claim details, and establish timely action plans in accordance with company guidelines, applicable laws, and customer procedures.
Enter and update data accurately across internal and customer systems, prioritize work, communicate with stakeholders, and follow up on outstanding items within required timelines.
Build relationships with internal and external customers, share information clearly, resolve discrepancies collaboratively, and move claims forward.
Coordinate remediation with internal and external stakeholders, including for incidents involving federal hazardous-material, food-safety, and Department of Transportation requirements; document remediation actions and ensure compliance with applicable standards.
Contribute feedback to the development and refinement of incident-reporting procedures and adapt to evolving departmental needs.
Request and document contractual, financial, and DOT-related claim records for investigation, defensibility, and audits. Locate internal documents, obtain external inspection reports, and compile relevant correspondence, including Safety Data Sheets for hazardous-material incidents.
Participate in training and development, stay current on industry and company policy changes, and provide training and basic support to junior team members as needed.
Coordinate with towing services, insurance adjusters, law enforcement, and relevant state and local regulatory agencies to resolve cargo incidents.
Coordinate affected freight and determine whether it can be reworked, transloaded, salvaged, or disposed of; negotiate rework costs and obtain and record stakeholder authorization for action plans and costs.

Benefits

Medical benefit
Dental benefit
Vision benefit
401(k) retirement plan
Life insurance
Short-term and long-term disability coverage
Paid time off commensurate with tenure, including vacation and sick time
Six weeks of paid maternity leave and two weeks of paid parental leave
Six paid holidays annually
May be eligible for annual bonus and incentives based on profitability or volumes, subject to applicable plan terms