Cargo Claims Coordinator

CEVA Supply Chain•Green Bay, WI

About The Position

The Cargo Claims Coordinator serves as a subject matter expert on claims law, processes, and outcome expectations. The role manages the entire claims process for managed transportation and freight solutions customers, ensuring compliance with applicable laws and contractual terms to minimize risk to FXL and its clients. Ongoing education and training are required to stay current with industry trends and legal precedents. The position requires a high school diploma and at least two years of relevant transportation operations experience. Candidates should understand shipping processes and dock operations and have experience with TMS and Microsoft Excel, Word, and Access. Transportation operations experience involving claims is preferred. The role requires the ability to work independently and collaboratively, and includes physical demands in a warehouse environment, with or without accommodation.

Requirements

High school diploma required.
At least 2 years of relevant transportation operations experience required.
Understanding of shipping processes and dock operations.
Experience with TMS, Microsoft Excel, Word, and Access.
Ability to work independently and collaboratively.
Ability to follow policies and procedures.
Ability to read, write, and interpret information.
Ability to add, subtract, multiply, and divide.
Ability to use hands to finger, handle, or feel.
Ability to sit, walk, or stand for the duration of the shift.
Visual acuity to perform essential job functions.
Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
Ability to lift and carry items up to 50 pounds.

Nice To Haves

5 years of transportation operations experience preferred.
Transportation operations experience including claims preferred.

Responsibilities

Identify and compile legally required claim documentation from stakeholders, including service providers, customers, shippers, consignees, warehouses, and operations personnel.
Research, evaluate, and validate claims.
Prepare and present valid claims to service providers within legal parameters.
Use claim law, contract terms, FDA guidelines, and case history to recover payment for customers.
Negotiate equitable settlement agreements between customers and service providers.
Advise customers on claim status, outcomes, and settlement recommendations, including unfavorable results.
Perform root cause analysis to identify recurring damage issues and recommend solutions.
Lead regular meetings with operations and logistics sourcing advisors to drive accountability and finalize claims efficiently.
Create and deliver monthly reports summarizing claim status and potential risks to leadership.
Develop and maintain work instructions; ensure process improvement and SOP compliance.
Comply with applicable laws, regulations, and company policies and procedures.
Perform other duties as required.

Benefits

Competitive hourly rates depending on location and experience.
401(k) plan with company match after 1 year.
Tuition reimbursement program.
Holiday pay and accrued paid time off (Vacation and PTO).
Medical, dental, vision, and voluntary benefits available on day one.
Basic life insurance.
Basic AD&D coverage.
Supplemental Life and Supplemental AD&D.
Short-Term and Long-Term Disability for full-time employees after 180 days of service.
Paid parental leave for both moms and dads.
Paid bereavement and jury duty.