Cargo Claims Examiner 1

Swift Transportation•Phoenix, AZ

3d•Onsite

About The Position

Swift Transportation is hiring a Cargo Claims Examiner 1 for its office at 2002 W Wahalla Ln., Phoenix, AZ 85027. The role investigates and evaluates freight claims, manages pending files, and works with senior examiners and leadership. The examiner assesses contractual liability, negotiates and establishes reserves or settlements within authorized limits, and reviews claims involving overage, shortage, and damaged products or loads, including accidents. The role applies contractual terms and relevant statutes to assess liability, damages, financial impact, causation, mitigation, and settlement options. It also involves maintaining complete claim documentation, coordinating with internal teams and freight clients to identify root causes and prevent recurrence, managing a dedicated group of client claims, and tracking claim action plans in claims management software. The stated starting pay is $20 per hour.

Requirements

At least 1 year of experience in the insurance industry.
Excellent communication and phone skills.
Exceptional organizational and time-management skills.
Self-motivation and a professional attitude.
Excellent data-entry skills.
Knowledge of Microsoft Suite applications, including Word and Excel, and AS400.
Associate's degree or an equivalent combination of education and/or experience.
Must be authorized to work in the United States; the company does not sponsor employment visas.

Responsibilities

Investigate and evaluate claims.
Manage pending files while balancing expenses and timely resolutions.
Work under the direction and guidance of more senior examiners and/or leadership.
Investigate and determine contractual liability.
Conduct negotiations and establish reserves and/or claim settlements up to the authorized amount.
Examine customer claims involving overage, shortage, and damaged products or loads, including minor to major accidents.
Review and apply contractual language between freight clients and the company to determine liability, damage amounts, limits of liability, and financial impact.
Become familiar with statutes shaping freight claims, including Carmack and the Food Safety and Modernization Act (FSMA).
Determine causation, liability, extent of damages, mitigation opportunities, and effective use of freight and equipment to support successful claim settlement.
Ensure each claim file has proper documentation to support finalization.
Investigate claim causation and coordinate with sales, customer service, operations, and freight clients to identify root causes and reduce or eliminate recurrence.
Manage claims for a dedicated group of freight clients and develop relationships with them.
Maintain a diary and monitor action plans for assigned claims using claims management software.
Assist others in achieving organizational objectives.