Cargo Disposition Coordinator

Swift Transportation•Phoenix, AZ

1d•Onsite

About The Position

Swift Transportation is hiring a Cargo Disposition Coordinator to manage refused freight and other delivery discrepancies. The role coordinates the disposition of products refused by customers or left on trailers, investigates discrepancies, and manages open cases across refrigerated, dry, flatbed, rail, and logistics loads. The coordinator tracks each discrepancy until the customer has taken control of the product, helps ensure related expenses are billed appropriately, and maintains accurate records in company systems and customer portals. This position involves frequent communication with drivers, customers, vendors, internal departments, and the billing department. The coordinator evaluates refused freight, negotiates and controls related costs, provides disposition instructions consistent with shipper specifications, and follows up with involved parties to support timely resolution. The position is based at Swift Transportation's Phoenix office, with a starting wage of $19.50 per hour.

Requirements

At least 1 year of experience in customer service or similar experience.
Excellent multitasking skills.
Strong data-entry skills.
Ability to handle a high call volume and prioritize follow-up versus answering inbound calls when volumes are high.
Exceptional customer-service and communication skills.
High school diploma or equivalent.
Must be authorized to work in the United States; the company does not sponsor employment visas.

Responsibilities

Coordinate the disposition of products refused by customers or left on trailers.
Investigate delivery discrepancies and gather relevant data.
Oversee multiple open delivery discrepancies across refrigerated, dry, flatbed, rail, and logistics loads.
Manage discrepancies until the company is relieved of control of the product by the customer.
Ensure customers are billed for expenses related to agreed-upon services, including redelivery, destruction, storage, and other accessorial charges.
Respond to calls, emails, and messages from company and owner-operator drivers about cargo discrepancies at delivery.
Monitor freight disposition queues and maintain key performance metrics.
Evaluate refused freight and coordinate with designated department personnel to resolve cases promptly using strong customer service.
Verify and document disposition handling in appropriate systems of record and customer websites or portals.
Authorize and control costs by negotiating with customers, third-party vendors, and internal department personnel.
Make appropriate economic decisions based on communications and gathered data.
Contact involved parties and obtain updates on refused-freight disposition on the day an incident is reported.
Communicate claim updates and freight instructions according to shipper specifications, and enter customer comments into the computer system.
Document charges accurately to support billing and recovery.
Manage the queue of open claims awaiting billing and coordinate with the billing department to ensure timely application of charges.
Proactively assist others in achieving organizational objectives.