Asset Disposition Specialist

Truist Bank • Lumberton, NC

1d

About The Position

Process accounts in default that are secured by collateral to minimize loss to the Bank. The role adheres to government regulations, state laws, Bank requirements, and Unit procedures concerning real-estate foreclosures and auto, RV, and marine repossessions. It supports clients, including through escalated calls and payment negotiations, and collaborates with vendors and internal business partners. The position also processes required paperwork and uses various tools and systems to support decisions throughout the workflow.

The specialist independently processes collateral-secured accounts at varying stages of default, analyzes accounts and reporting to determine next steps, supports departmental controls, and works toward resolution while meeting performance and quality metrics. Other duties may be assigned, and specific activities may change from time to time.

Requirements

• High school diploma or GED.
• At least 1 year of banking, default, and/or client services experience.
• Ability to identify and resolve complex issues.
• Strong verbal, written, and interpersonal skills.
• Ability to work independently and multitask.
• Basic proficiency with computer applications such as Microsoft Office products and familiarity with internal job-related systems.

Nice To Haves

• At least 1 year of repossession, foreclosure, or default-specific experience.
• At least 2 years of banking, default, and/or client services experience.
• Higher-level or secondary education, such as some college or an associate degree.

Responsibilities

• Independently process collateral-secured accounts in varying stages of default and work toward resolution.
• Prepare, review, and/or analyze department reporting.
• Comply with federal regulations, state laws, Bank policy, and Unit procedures to minimize risk; identify, mitigate, or communicate issues and concerns to appropriate parties.
• Use multiple systems and business tools to monitor accounts and support appropriate outcomes and actions.
• Maintain positive, professional working relationships with peers, managers, clients, internal partners, and vendors, including attorneys and repossession agents.
• Meet or exceed monthly individual productivity and quality metrics and applicable department-level metrics.
• Support departmental controls for process adherence and key risk indicator (KRI) results.
• Evaluate accounts, system information, and reporting to determine appropriate next steps.
• Support clients, including handling escalated calls and payment negotiations, and collaborate with vendors and internal business partners.
• Process required paperwork and use tools and systems to support workflow decisions.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
• 10 sick days, prorated
• Paid holidays
• May be eligible for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan, depending on position and division

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED