Asset Disposition Specialist

Truist Bank • Charleston, WV

1d

About The Position

Process accounts in default that are secured by collateral to minimize losses to the Bank. The role supports real-estate foreclosures and auto, RV, and marine repossessions while adhering to government regulations, state laws, Bank requirements, and unit procedures. It may involve escalated client calls, payment negotiations, collaboration with vendors and internal business partners, required paperwork, and using tools and systems to support decisions throughout the workflow.

The specialist independently handles collateral-secured accounts at varying stages of default, evaluates account and system information to determine appropriate next steps, reviews or analyzes department reporting, supports process controls, and works toward account resolution. The role also requires maintaining professional relationships and meeting individual and departmental performance expectations.

Requirements

• High school diploma or GED.
• At least 1 year of banking, default, and/or client services experience.
• Ability to identify and resolve complex issues.
• Strong verbal, written, and interpersonal skills.
• Ability to work independently and multitask.
• Basic proficiency with computer applications such as Microsoft Office products and familiarity with internal job-related systems.

Nice To Haves

• At least 1 year of repossession, foreclosure, or default-specific experience.
• At least 2 years of banking, default, and/or client services experience.
• Higher-level or secondary education, such as some college or an associate degree.

Responsibilities

• Independently process collateral-secured accounts in varying stages of default and work toward resolution.
• Prepare, review, and/or analyze department reporting.
• Comply with federal regulations, state laws, Bank policy, and unit procedures to minimize risk.
• Identify and mitigate issues or communicate them to appropriate parties.
• Use multiple systems and business tools to monitor accounts and support appropriate outcomes and actions.
• Maintain positive, professional relationships with peers, managers, clients, internal partners, and vendors, including attorneys and repossession agents.
• Meet or exceed monthly individual productivity and quality metrics, as well as department-level metrics as defined by the manager.
• Support departmental controls for process adherence and KRI results.
• Evaluate accounts, system information, and reporting to determine appropriate next steps.
• Support clients, including handling escalated calls and payment negotiations, and collaborate with vendors and internal business partners.
• Process required paperwork.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
• 10 sick days, prorated
• Paid holidays
• Depending on position and division, possible eligibility for a defined benefit pension plan, restricted stock units, and/or deferred compensation plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED