Claims Coordinator

Atoms • Dallas, TX

8h • $70,000 - $90,000 • Onsite

About The Position

Operating a large, owned fleet means a steady flow of auto and general liability claims—and a steady flow of correspondence from carriers, adjusters, and attorneys. As Claims Administrator/Coordinator, you are the responsive front line of claims operation: reporting new claims quickly, keeping every file moving, and making sure nothing (a demand, a subpoena, a document request) falls through the cracks. You free up our Claims Manager to focus on strategy and severity while you own intake and day-to-day coordination.

Requirements

• 2–4 years in claims, insurance, TPA, or agency support, ideally with auto/commercial fleet exposure.
• Excellent written communication and a service mindset—you can manage a high-volume, deadline-driven inbox with professionalism.
• Strong organization and attention to detail; comfort with claims systems / RMIS and standard office tools.

Nice To Haves

• Adjuster license (or willingness to obtain)
• Familiarity with telematics/dashcam evidence.

Responsibilities

• Handle first notice of loss (FNOL): intake new claims and report them promptly and accurately to carriers/TPAs—speed here directly reduces claim cost.
• Own the claims inbox: acknowledge, triage, and respond to correspondence from adjusters, defense counsel, plaintiff attorneys, and third-party carriers within defined SLAs.
• Gather and distribute claim documentation—police reports, Samsara telematics and dashcam footage, driver statements, trip and vehicle records.
• Log and route time-sensitive items (demand letters, subpoenas, litigation notices) and escalate per protocol.
• Maintain a clean, current claims log / RMIS and track status, deadlines, and open items across all files.
• Produce regular claim status and open-inventory reports for the Claims Manager and Risk leadership.
• Process certificate-of-insurance and coverage-confirmation requests tied to active claims.

Benefits

• Medical, dental, and vision insurance (multiple plans, incl. HSA options).
• Company-paid life and disability insurance (short- and long-term).
• Voluntary insurance: accident, critical illness, hospital indemnity.
• Optional supplemental life insurance for self, spouse, and children.
• Pet insurance discount.
• 401(k).
• Health Savings Account (HSA)
• Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
• Discretionary vacation days
• 8 paid holidays per year
• Paid sick time
• Paid Bereavement leave
• Paid Parental Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed