Claims Coordinator

ADB Companies, LLC•Wildwood, MO

3d•Onsite

About The Position

ADB is a Nationwide full turnkey provider of technology infrastructure solutions including Wireline, Wireless, Technology, and Engineering. Our customer centric approach has ensured long term relationships with commercial clients, service providers, local, state, and federal government organizations. We recognize our team members as our greatest asset, ensuring that their safety, well-being, and career growth are always our number one priority. Our ALL IN culture includes a focus on Safety, Wellness, Learning, Diversity and Inclusion, and giving back to our communities. ADB is seeking a Claims Coordinator to strategically lead corporate compliance. The position will be responsible for coordinating and supporting initiatives related to the receipt, evaluation, and processing on incidents and potential claims. You will be responsible for guiding our customers through the claims process with empathy, accuracy, and speed, making sure we create a fast, easy, and effortless experience. The ideal candidate will be innovative, customer and quality centric, with a strong work ethic and ALL IN attitude to achieve results.

Requirements

A strong belief in ZERO- Being Safe 100% of the time is the expectation.
Alignment with company mission, vision, and values
A high level of customer centricity
Strong work ethic with an ALL-IN attitude
Strong team player with the ability to adapt to diverse team members
Ability to perform in a fast paced/high volume environment
Excellent verbal and written communication skills
A high level of time management, accountability, and prioritization skills
Ability to be organized, problem solve, and be solution oriented
Self-motivated, goal- oriented, and driven to accomplish department goals
Strong leadership skills; can inspire and lead a team to reach common goals
High level of professionalism, business and financial acumen
Intermediate knowledge of Microsoft Office (Word, Excel, Outlook, Power Point)
The successful candidate will have a high school diploma.
Minimum of 1-3 years of prior proven experience as claims coordinator with relevant experience with third-party auto liability, general liability and property damage claims.
Minimum of 3 years of experience using Microsoft Windows on a PC including Microsoft Word, Excel, Outlook, and PowerPoint

Nice To Haves

Proficient in Microsoft Office Suite, SalesForce, Coupa and NetSuite preferred
Preferred but not required experience with NetSuite, Monday.com

Responsibilities

Manages the dedicated claims phone line and email, ensuring timely intake and response to potential claims.
Daily USPS mail processing of mail, invoices, and email to scan for intake and processing.
Enters incident data, photos, and reports in the claims system. Establish new claims by taking customer’s First Notice of Loss
Manage the prospective investigation and review of GL, Property and Auto claims to ensure payment integrity and provide immediate feedback on findings.
Request appraisals, estimates, cause & origin reports, and various other reports, and various other reports to assist in the investigation of the claim.
Communicate with customers using their preferred channel of communication (phone, email, text, or mail)
Review estimates and reports and issue payments as owed under the policy contract.
Adjust claim files with extremely high levels of attention to detail quality that exceed the expectations of internal/external auditor security, including ample documentation, regular dairy entries and quality application of coverage and compliance with all claims related laws and regulations.
Dependable and adaptable to operate within a fast-paced work environment.
Conduct reoccurring claims review meetings with leadership to quickly resolve open claims.
High level tier reporting on a weekly basis.
Performs other position duties when requested.