Quality Claims Coordinator

Alfa Laval Spiral•Indianapolis, IN

12d•Onsite

About The Position

As an integral member of our team, you will play a pivotal role within the Americas Distribution Center’s Quality team. You will have the opportunity investigate root causes, implement corrective actions, and execute remedial actions and resolve customer and supplier claims, contributing to the overall success and growth of our organization. Currently this is an onsite position located in Indianapolis, IN.

Requirements

High school diploma or GED (bachelor’s degree preferred)
Proficient in using MS Word, MS Excel, and SharePoint
Critical thinking and problem-solving skills
Strong interpersonal and collaboration skills
Strong leadership and communication skills
Ability to prioritize multiple task and maintain performance

Responsibilities

Coordinate efforts at the America’s Distribution Center (AMDC) to investigate root cause, implement corrective actions, execute remedial actions and resolve customer and supplier claims in a timely and effective manner
Conduct preliminary investigation of all claims being coordinated by the AMDC
Assign investigations to the appropriate units and follow up to ensure timely completion
Issue call tags to return goods to the AMDC from the customer when needed
Inspect returned goods to determine if credit can be issued to the client
Issue Returned Material Authorizations (RMA) to credit the customer for returned goods and execute stock adjustments as needed
Ensure key actions and decisions regarding the claim are thoroughly documented in the ACT claim system and determine when claims are complete and can be closed
Reassign claims to the appropriate party and interact with other Distribution Centers, Sales Companies, Business Units, Product Management, and Technical Support when claims are outside of the AMDC responsibility
Identify trends occuring within AMDC claims and lead Problem Resolution Projects (PRP) when appropriate
Document all new claims on the Quality Status Board and keep the cards updated to improve communication
Provide monthly reports on claim status from ACT, Claims Recording tools and KPI measurements.
Provide training to PDL, US Sales Company, and US Service Centers Claims Process to ensure compliance with the Alfa Laval claims guidance
Support ALPS related activities and lead continuous improvement projects