Claims Coordinator

Dent Wizard • Bridgeton, MO

21h

About The Position

Dent Wizard is a leader in automotive reconditioning services and vehicle protection products, with operations in 43 states, 2.5 million vehicles repaired annually, and more than 3,000 employees. The Claims Coordinator manages the dispatch and resolution of vehicle claims, communicating with technicians, third-party vendors, and customers. The role handles a high volume of claims using the Aango portal, dispatch technology, and internal systems, and supports accurate, timely processing and audit readiness.

The position also contributes to process improvement, reporting, workflow documentation, system enhancements, and training new team members. Candidates must pass a pre-employment drug screening and background check. Compensation depends on qualifications, experience, and geographic location; the expected starting rate is $21.01–$26.26 per hour. Total compensation may include commission, bonus, or profit sharing. A sign-on bonus may be subject to applicable laws and employment requirements.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in claims coordination, dispatch, or customer service roles.
• Proficiency with claims management systems such as Aango and dispatch technology.
• Strong written and verbal communication skills.
• Ability to manage a high-volume workload and prioritize tasks effectively.
• Experience working with third-party vendors and technicians.
• Basic understanding of invoicing and documentation standards.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
• Ability to pass a pre-employment drug screening and background check.

Nice To Haves

• Associate or bachelor's degree preferred.

Responsibilities

• Dispatch more than 750 vehicles weekly to technicians and/or third-party locksmiths using internal technology.
• Manage and update claims in the portal.
• Follow up daily with technicians to provide customers accurate ETAs for open claims.
• Verify pictures and invoices for accuracy before uploading them to the customer portal.
• Request voids and rebill claims when documentation is incorrect.
• Provide customer quotes as needed to resolve claims.
• Monitor claim cycle time and ensure timely processing.
• Communicate cycle-time updates to technicians and managers.
• Maintain accurate claim records and documentation.
• Support administrative tasks, including data entry, report generation, and system updates.
• Audit claim documentation weekly for compliance with customer and internal standards.
• Maintain organized digital records of claims, dispatches, and communications for audit readiness.
• Generate weekly and monthly reports on claim volume, cycle time, and resolution rates.
• Identify trends in claim delays or errors and recommend process improvements.
• Coordinate with Keys Inventory and Dispatch teams regarding vehicle availability and technician capacity.
• Partner with Customer Service to resolve escalated claims or customer concerns.
• Propose updates to claim workflows or dispatch logic based on recurring issues or feedback.
• Participate in system enhancement discussions, such as Aango portal updates or dispatch technology upgrades.
• Train new team members on claim handling procedures and dispatch protocols.
• Create and maintain SOPs for claims processing and dispatch workflows.
• Perform other duties as assigned.

Benefits

• Paid time off.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) match: 50% on the dollar up to 7% of employee contribution.
• Total compensation may include commission, bonus, or profit sharing.
• Sign-on bonus may be available, subject to applicable laws and terms and conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED