Claims Coordinator

EPREMIUM INSURANCE COMPANY LLC•Alpharetta, GA

10d•Hybrid

About The Position

ePremium Insurance Agency, LLC, part of InhabitIQ, is seeking a Claims Adjuster Coordinator to support the end-to-end claims process. The role reviews, processes, and tracks inbound claims and facilitates clear, timely communication among claimants, property management companies, internal teams, third-party administrators, insurance carriers, and other partners. The coordinator responds to phone and email inquiries, researches claim details, monitors workflow, and identifies issues requiring escalation or corrective action. The role also reviews policy coverage and advocates for clients and customers while maintaining accurate documentation and providing consistent customer service. This is a full-time, hourly, non-exempt position eligible for overtime. The company has an in-office work style: most team members work in the office Monday through Thursday and remotely on Friday. The role is based in Alpharetta, Georgia, or Plano, Texas.

Requirements

Proven experience adjusting property claims, including claim investigation, coverage review, damage assessment, and settlement negotiation in the short-term and multifamily industries.
Claims Adjuster License required.
Working knowledge of insurance policies, claims practices, and applicable regulatory requirements.
Ability to use claims management software, digital inspection tools, property management systems, and data analytics platforms.
Strong analytical, investigative, negotiation, and problem-solving skills.
Excellent written and verbal communication skills and a customer-focused approach.
Strong attention to detail and commitment to accurate, complete documentation.
Ability to manage multiple claims and priorities in a fast-paced environment.
Ability to work independently and collaborate effectively with internal and external partners.

Nice To Haves

Bachelor's degree in business, finance, insurance, or a related field; equivalent relevant experience is considered.
Active adjuster license preferred, or willingness to obtain required licensure within 60 days of employment.

Responsibilities

Receive, review, and process inbound claims according to established procedures.
Respond to claimants’ phone and email inquiries with accurate information and guidance.
Communicate and interact with property management companies.
Research claim details and gather supporting documentation for complete and accurate processing.
Track claim status and monitor workflow tasks to ensure timely progression.
Identify discrepancies, irregularities, and potential issues, escalating them as needed.
Review insurance policies, coverage terms, exclusions, and limits to help answer claim-related questions.
Gather documents and other supporting evidence to process claims.
Maintain accurate, up-to-date records of claim activity, findings, decisions, and communications.
Coordinate with internal teams, insurance carriers, contractors, appraisers, legal counsel, and other professionals, and follow up when necessary.
Keep stakeholders informed, address questions and concerns, and provide a consistent customer experience throughout the claims process.
Assist with report generation and data tracking related to claim activity.
Comply with applicable insurance laws, regulations, company procedures, data privacy requirements, and security standards.
Evaluate coverage and advocate for clients and customers.