Claims Coordinator

Dent Wizard•Bridgeton, MO

1d•$21 - $26

About The Position

The Claims Coordinator manages dispatch and resolution of vehicle claims, ensuring timely communication with technicians, third-party vendors, and customers. The role uses the claims portal and internal systems to handle a high volume of claims, maintain accurate records, support timely processing, and help resolve customer concerns. It also supports reporting, audits, process improvements, system enhancements, and team training.

Requirements

High school diploma or equivalent.
At least 2 years of experience in claims coordination, dispatch, or customer service roles.
Proficiency in claims management systems such as Aango and dispatch technology.
Strong written and verbal communication skills.
Ability to manage a high-volume workload and prioritize tasks effectively.
Experience working with third-party vendors and technicians.
Basic understanding of invoicing and documentation standards.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Applicants must pass a pre-employment drug screening and background check.

Nice To Haves

Associate or bachelor’s degree preferred.

Responsibilities

Dispatch over 750 vehicles weekly using internal technology to technicians and/or third-party locksmiths.
Manage and update claims within the portal.
Follow up with technicians daily to provide customers with accurate ETAs for open claims.
Verify pictures and invoices for accuracy before uploading them to the customer portal.
Request claim voids and rebills when documentation is incorrect to ensure proper closure.
Provide customer quotes as needed for claim resolution.
Monitor claims cycle time and ensure timely processing.
Communicate cycle-time updates with technicians and managers.
Maintain accurate records and documentation for all claims.
Support administrative tasks, including data entry, report generation, and system updates.
Audit claim documentation weekly for compliance with customer and internal standards.
Maintain organized digital records for claims, dispatches, and communications for audit readiness.
Generate weekly and monthly reports on claim volume, cycle time, and resolution rates.
Identify trends in claim delays or errors and recommend process improvements.
Liaise with Keys Inventory and Dispatch teams regarding vehicle availability and technician capacity.
Partner with Customer Service to resolve escalated claims or customer concerns.
Propose updates to claim workflows or dispatch logic based on recurring issues or feedback.
Participate in system enhancement discussions, such as Aango portal updates or dispatch technology upgrades.
Train new team members on claim handling procedures and dispatch protocols.
Create and maintain SOPs for claims processing and dispatch workflows.
Perform other duties as assigned.