Claims Assistant

Tokio Marine HCC•Los Angeles, CA

5d•$19 - $29•Onsite

About The Position

Tokio Marine HCC – Surety Group, a member of the Tokio Marine Group of Companies, is hiring a Claims Assistant for its Los Angeles, California branch office. Under immediate supervision, the role performs general administrative duties supporting Contract Funds Control Services staff and the claims department. Duties include managing claim and bond files, handling departmental mail, maintaining office and kitchen supplies, assisting with data entry, and providing clerical support to Claims Examiners and other staff. For candidates working in person in Los Angeles, the reasonable pay range is $19.04 to $28.56 per hour. Actual compensation may vary based on geographic location, work experience, education, skill level, and market and business considerations. Tokio Marine HCC is an equal opportunity employer.

Requirements

High school diploma or GED, or equivalent education and/or experience.
Up to 2 years of clerical experience in a professional office setting.
Knowledge of principles, practices, and procedures, with the ability to apply that knowledge.
Solid written and verbal communication skills, with an emphasis on confidentiality, tact, and diplomacy.
Advanced organizational and analytical skills and demonstrated ability to manage multiple tasks simultaneously.
Knowledge of industry changes, legal updates, and technical developments related to the applicable area of the Company's business.
Intermediate proficiency and experience using Microsoft Office, including Excel, Access, PowerPoint, and Word.

Responsibilities

Scan and save documents to the internal network.
Return pulled files to the Court, Contract, or Subrogation departments.
Create and file folders for contract surety release forms.
Locate open, subrogation, or stored claim files; make copies of claim files; and store closed claim files.
Complete bond-file requests, following up with agents and other Tokio Marine HCC employees or branches as needed.
Take inventory of kitchen supplies, request replacements, pick up and distribute supplies, and maintain copy-room paper, toner, letterhead, and envelopes.
Order, distribute, and maintain department office supplies.
Open, sort, stamp, and distribute mail; send regular and certified mail for examiners when requested; pick up incoming mail throughout the day; and collect, apply postage to, and send out departmental mail before daily pickup.
Enter the day's claims into the P.O.C. (Proof of Claims) list.
Support the Funds Control area, including assisting with data entry.
Pull and re-file claim files for Claims Examiners as needed.
Assist Claims Examiners and handle large copying projects as needed.
Perform other related clerical and administrative duties as assigned.
Follow work plans, established timelines, and predefined goals; meet deadlines.
Communicate activities, results, and observations to employees and management as appropriate.
Perform work thoroughly, cost-efficiently, and productively.
Comply with corporate policies and procedures, report control breakdowns to management, and conduct activities safely.