Claims Assistant

Sedgwick•Downers Grove, IL

About The Position

The Claims Assistant provides support to claims staff and performs other office tasks depending on the client program. The role enters new claims and maintains information in the claims management system, processes payments and correspondence, and helps prepare documents and reports. It may also involve telephone support, customer service, and scheduling medical appointments. Other assigned duties and projects may be required.

Requirements

High school diploma or GED.
Six months of clerical or customer service experience, or an equivalent combination of education and experience.
Excellent oral and written communication skills.
Computer literacy, including Microsoft Office products.
Strong organizational skills.
Ability to work in a team environment.
Ability to meet or exceed Performance Competencies.

Responsibilities

Set up and enter new claims into the claims management system.
Input and review notes and diaries in the claims management system as instructed.
Process payments.
Process mail and handle filing, faxing, and photocopying.
Review, prepare, create, and/or send letters, reports, and forms.
Answer and initiate telephone calls.
Set up medical appointments and provide customer service as required.
Complete other assigned activities and projects, including preparing and distributing computer reports.
Perform other duties as assigned.
Support the organization's quality programs.