Transportation Account Coordinator

Aston Carter•Collierville, TN

4d•$28 - $28•Onsite

About The Position

The Transportation Coordinator supports a dedicated customer by managing the end-to-end movement of containers on the railroad. The role focuses on submitting waybills accurately, coordinating order entry and lane management, handling invoice-related tasks, and providing responsive customer service through inbound and outbound calls. This is a fully onsite position in Collierville, Tennessee, within a logistics-focused operations environment. The coordinator uses internal systems, Microsoft Excel, Microsoft Office, and Outlook, and performs regular phone- and computer-based work, including continuous data entry. The position is contract to hire and offers opportunities for professional growth within an expanding logistics organization.

Requirements

Experience in customer service and a strong customer-service orientation.
Background in operations or logistics; intermodal or transportation experience is preferred.
Ability to perform accurate and efficient data entry.
Ability to use Microsoft Excel for data entry and basic spreadsheet tasks.
Proficiency with Microsoft Office applications, including Outlook.
Comfort working with home-grown systems and learning new operational tools.
Strong administrative skills, including organization, follow-up, and documentation.
Effective verbal and written communication skills for customer calls.
Attention to detail and accuracy in order entry, shipment tracking, and invoicing.
Ability to handle repetitive tasks while maintaining accuracy and consistency.
Strong support and service mindset, with problem-solving and responsiveness.

Nice To Haves

Experience in intermodal logistics or working with railroads.
Prior exposure to lane management or end-to-end shipment coordination.
Interest in growing within an expanding logistics organization.

Responsibilities

Submit accurate and consistent waybills to railroads for a designated customer.
Coordinate with railroads to move containers along assigned lanes.
Manage customer transportation lanes from beginning to end to support smooth and timely freight movement.
Enter orders in internal systems and ensure shipment details are complete and correct.
Track shipments and container movements and proactively update relevant parties on status.
Review and process invoices and support the resolution of billing issues.
Conduct inbound and outbound customer calls to provide updates, resolve issues, and respond to service inquiries.
Provide professional, service-oriented customer support and build strong relationships.
Perform accurate data entry in Excel and home-grown systems.
Provide administrative and operational support to the logistics team as needed.
Collaborate with internal stakeholders to help operations run efficiently and meet customer expectations.