Transportation Network Coordinator/Load Planner

C.R. England•Lake City, FL

3d•$25 - $28•Onsite

About The Position

The Load Planner - Transportation Network Coordinator works in a fast-paced transportation environment, planning ahead for changing situations while supporting customers, drivers, and team members. The role manages asset utilization and driver assignments to support customer service and fleet profitability. It involves building and matching planned freight with trucks and drivers, coordinating dispatches and driver scheduling, monitoring loads and Hours of Service, and responding to operational disruptions. In dedicated operations, the coordinator arranges backhauls; in OTR training operations, the role also coordinates trainer and trainee needs, training progress, and efficient routing. The position is based in Lake City, Florida, with a night schedule of 5:00 p.m. to 5:00 a.m., four days on and four days off. The posting lists pay of $25–$28 per hour.

Requirements

Prior logistics or planning experience is needed.
Strong geographical knowledge and expertise in time and distance requirements as they relate to Department of Transportation regulations are needed.
Strong verbal and written communication skills, including the ability to have critical conversations with drivers when necessary.
Organization and attention to detail.
High sensitivity to customer service and customer retention.
Ability to manage daily and long-term tasks effectively.
Ability to work in a high-volume, fast-paced transportation environment.
Ability to handle multiple tasks independently and as part of a team.
Familiarity with the Microsoft Office suite of programs.
Ability to remain focused, effective, efficient, and professional in challenging situations.
Ability to speak, write, and read English well enough to communicate with people with varying levels of education and capabilities.
Ability to work with office equipment and computers for most tasks.
Ability to hear normal speaking levels and receive detailed information through oral communication, with or without correction.
Ability to sit at a desk for extended periods and work with computer equipment.
Ability to see well enough, with or without correction, to prepare and analyze data and figures, view a computer terminal, and read extensively.
Ability to travel occasionally by air or car.

Nice To Haves

College degree preferred; a combination of college work and experience will be considered.
Transportation or logistics industry experience preferred.
Knowledge of industry-specific IT programs is helpful.

Responsibilities

Build and match planned freight to day cabs or condo trucks and drivers; in an OTR training environment, coordinate trainer and trainee hours and home-time needs.
Review PTAs and driver requests for time off or home time when planning same-day or next-day dispatches; schedule work and assign tasks to drivers.
Coordinate with department colleagues regarding driver, freight, and asset availability.
Identify drivers who may need support, coaching, or disciplinary action and raise concerns with supervisors and managers.
Coordinate with Maintenance about trucks that are out of service or returning to service, and plan dispatches accordingly.
Plan future freight when customer information is available.
Track drivers, loads, and receivers so dispatch operations can proceed as planned.
In a dedicated environment, coordinate backhauls to meet customer needs and keep freight, trucks, and trailers moving consistently.
Maintain frequent contact with assigned drivers and monitor call-offs, fatigue concerns, and equipment issues; in an OTR training environment, ensure trainees are progressing appropriately toward their next training phase and placement.
Ensure loads assigned to team drivers are appropriate for the teams and their available hours.
Monitor Hours of Service for dispatch planning and compliance.
In an OTR training environment, route trucks or solo drivers with capacity to a terminal to improve efficiency.
Handle urgent situations involving recovery of trucks, freight, or drivers, as well as traffic, weather, or other circumstances that may prevent on-time delivery.
Help orient new drivers to fleets or accounts, including communication, reporting-to-work, and scheduling expectations.
Work with drivers on unique scheduling needs or emerging issues, coordinating with supervisors and managers on leaves of absence, extended time-off requests, or concerns about meeting expectations.
Maintain clear communication with drivers, customers, and office staff, and keep company leadership informed of issues requiring attention.
Observe and promote safety rules and regulations, including Hours of Service, safe workplace practices, and safe driving.
Provide excellent customer service, work collaboratively with supervisors and peers, encourage teamwork and problem-solving, and follow company policies and procedures.
Use office equipment and computers for the majority of work tasks.
Work effectively on multiple assignments amid frequent interruptions, changes, delays, and incoming requests for assistance.