Transportation Network Coordinator/Load Planner

CR England•Lake City, FL

About The Position

The Load Planner - Transportation Network Coordinator works in a fast-paced transportation environment, planning ahead as customer and operating conditions change. The role manages asset utilization and drivers to support customer service and fleet profitability. It involves planning and matching freight, trucks, and drivers; coordinating dispatches and backhauls; monitoring driver and load status; and responding to schedule disruptions and other urgent situations. The coordinator works closely with drivers, customers, office staff, maintenance, supervisors, and managers, while maintaining professional communication, safety, and service standards. The position is based in Lake City, Florida, and is listed at $25–$28 per hour. The schedule is a night shift from 5:00 p.m. to 5:00 a.m., four days on and four days off. Occasional travel by air or car may be required.

Requirements

Prior logistics or planning experience.
Strong geographical knowledge and expertise in time and distance requirements as they relate to Department of Transportation regulations.
Strong verbal and written communication skills, including the ability to have critical conversations with drivers when necessary.
Organization and attention to detail.
Ability to manage time effectively across daily and long-term tasks.
Ability to work in a high-volume, fast-paced transportation environment.
Ability to handle multiple tasks and work effectively independently and as part of a team.
Ability to use office equipment and computers for the majority of tasks.
Familiarity with Microsoft Office programs.
Ability to work on multiple assignments amid frequent interruptions, changes, and delays, while remaining focused, effective, efficient, and professional.
Ability to handle incoming requests for assistance by phone and in person while working on other tasks.
Ability to maintain a professional appearance in accordance with dress code policies and conduct oneself in a positive, professional manner.
Ability to communicate in English through speaking, writing, and reading.
Ability to hear normal speaking levels and receive detailed oral information, with or without correction.
Ability to sit at a desk for extended periods and work with computer equipment.
Ability to kneel, stoop, bend, push, lift, carry, and move objects weighing up to 25 pounds.
Visual acuity, with or without correction, sufficient to prepare and analyze data and figures, view a computer terminal, and read extensively.

Nice To Haves

College degree; a combination of college work and experience will also be considered.
Transportation or logistics industry experience.
Knowledge of industry-specific IT programs.

Responsibilities

Manage asset utilization and drivers to support customer service and fleet profitability.
Build and match planned freight with day cabs or condo trucks and drivers.
In an OTR training environment, coordinate trainers’ and trainees’ hours and home-time needs.
Review PTAs and driver requests for time off or home time when planning same-day or next-day dispatches.
Schedule work and assign tasks to drivers.
Coordinate with department colleagues to maintain awareness of driver, freight, and asset availability.
Identify drivers who may need additional support, coaching, or disciplinary action and notify supervisors and managers.
Coordinate with Maintenance regarding trucks that are out of service or returning to service, and plan and dispatch accordingly.
Plan future freight when customer information is available.
Track drivers, loads, and receivers to help dispatching proceed as planned.
In a Dedicated environment, coordinate backhauls to meet customer needs and keep freight, trucks, and trailers moving.
Maintain frequent contact with assigned drivers and monitor call-offs, fatigue concerns, and equipment issues.
In an OTR training environment, ensure trainees progress appropriately to the next training phase and placement.
For team drivers, ensure assigned loads are suitable for teams and their available hours.
Monitor Hours of Service for dispatching and compliance.
In an OTR training environment, route trucks or solo drivers with capacity to a terminal when appropriate to improve efficiency.
Handle urgent situations involving recovery of a truck, freight, or driver; traffic; weather; or other issues that could prevent on-time delivery.
Help orient new drivers to fleets or accounts, including communication, reporting-to-work, and scheduling expectations.
Work with drivers on unique scheduling needs and other issues.
Coordinate with supervisors and managers on leaves of absence, extended time-off requests, or concerns about meeting expectations.
Maintain clear communication with drivers, customers, and office staff, and keep company leadership informed of issues requiring attention.
Observe and encourage safety rules and regulations, including Hours of Service, safe workplace practices, and safe driving.
Provide excellent customer service and comply with company policies and procedures.
Work productively and collaboratively with supervisors and peers, encouraging teamwork and problem-solving.