Transportation Demand Management (TDM) Outreach Coordinator

Toole Design Group LLC • Silver Spring, MD

4d • $68,000 - $73,000 • Hybrid

About The Position

Toole Design is seeking a Transportation Demand Management (TDM) Outreach Coordinator to deliver mobility programs that make sustainable travel options—including biking, walking, transit, micromobility, carpooling, and vanpooling—more accessible and inviting. The coordinator will work with workplaces, apartment communities, commercial buildings, schools, and hotels to help people choose practical travel options. The position is based out of the company’s Silver Spring, Maryland headquarters and follows a hybrid in-office/work-from-home schedule. Program work will likely require on-site work in Arlington, Virginia, local travel to partner sites, and occasional evening and weekend meetings in the Washington, DC, Maryland, and Virginia region.

Requirements

• Bachelor’s degree in transportation, urban planning, sales, marketing, communications, public relations, or a related field.
• At least one year of experience in TDM, transportation planning, community engagement, or marketing.
• Comfort with frequent in-person outreach, including approaching members of the public and starting conversations with commuters, employers, and residents in busy, fast-paced environments.
• Excellent communication skills and the ability to connect with people of all backgrounds.
• Strong, detail-oriented organizational and project management skills, with flexibility and responsiveness to evolving program needs.
• Knowledge of the benefits of multimodal travel options.

Nice To Haves

• Experience in outreach, marketing, communications, or sales, especially behavior-change work or B2B work with employers and property managers.
• Fluency in Spanish, Mandarin, or another non-English language.
• Experience delivering TDM programs, including commuter incentives and benefits, or a TDM-CP credential.
• Skills in CRM tools such as Salesforce, HubSpot, or OneCommute; Microsoft Office; or Adobe Creative Suite.
• Familiarity with DMV travel options and TDM best practices.

Responsibilities

• Develop relationships with workplaces, apartment communities, commercial buildings, schools, and hotels.
• Find and engage new program partners through networking, outreach, and occasional cold calls.
• Help employers establish commuter benefits and enroll their teams in programs such as Guaranteed Ride Home, transit incentives, and vanpool.
• Staff tabling events, resource fairs, and information sessions.
• Encourage partners to participate in events such as Bike to Work Day.
• Track partner relationships using CRM software.
• Help commuters troubleshoot app-based incentive programs.
• Support surveys to assess program effectiveness.

Benefits

• Hybrid work schedule.
• Eight paid holidays.
• 16 days of PTO accrued annually.
• Competitive salary and excellent benefits.
• Transportation perks.
• Employee ownership and the financial security associated with sharing in the company’s success.
• Collaborative, inclusive culture supporting growth and advancement.
• Mentoring and opportunities to grow expertise.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level