Transportation Demand Management (TDM) Outreach Coordinator

Toole Design • Silver Spring, MD

6d • $68,000 - $73,000 • Hybrid

About The Position

Toole Design is seeking a Transportation Demand Management (TDM) Outreach Coordinator to deliver mobility programs that help people travel by sustainable options such as biking, walking, transit, micromobility, carpooling, and vanpooling. The role partners with workplaces, apartment communities, commercial buildings, schools, and hotels to help their employees, residents, and visitors access travel options and related programs.

The coordinator identifies and engages new partners through networking and outreach, supports commuter-benefit setup and participant registration for programs such as Guaranteed Ride Home, transit incentives, and vanpooling, and staffs tabling events, resource fairs, and information sessions. The position also supports major events such as Bike to Work Day, maintains partner relationships in CRM software, helps commuters resolve issues with app-based incentive programs, and assists with surveys to evaluate program effectiveness.

This is a hybrid in-office/work-from-home position based at Toole Design’s Silver Spring, Maryland headquarters. Program work will likely require on-site work in Arlington, Virginia, local travel to partner sites, and availability for occasional evening and weekend meetings in the Washington, DC, Maryland, and Virginia region. The targeted salary range is $68,000 to $73,000.

Requirements

• Bachelor’s degree in transportation, urban planning, sales, marketing, communications, public relations, or a related field.
• At least one year of experience in TDM, transportation planning, community engagement, or marketing.
• Enjoy frequent in-person outreach, including approaching members of the public and initiating conversations with commuters, employers, and residents in busy, fast-paced environments.
• Excellent communication skills and the ability to connect with people of all backgrounds.
• Strong, detail-oriented organizational and project management skills, with flexibility and responsiveness to evolving program needs.
• Knowledge of the benefits of multimodal travel options.

Nice To Haves

• Experience in outreach, marketing, communications, or sales, especially behavior change or B2B work with employers and property managers.
• Fluency in Spanish, Mandarin, or another non-English language.
• Experience delivering TDM programs, including commuter incentives and benefits, or a TDM-CP credential.
• Skills in CRM tools such as Salesforce, HubSpot, or OneCommute; Microsoft Office; or Adobe Creative Suite.
• Familiarity with DMV travel options and TDM best practices.

Responsibilities

• Build and maintain relationships with workplaces, apartment communities, commercial buildings, schools, and hotels.
• Identify and engage prospective partners through networking, outreach, and occasional cold calls.
• Help employers establish commuter benefits and register their teams for programs such as Guaranteed Ride Home, transit incentives, and vanpooling.
• Staff tabling events, resource fairs, and information sessions.
• Coordinate and encourage partner participation in events such as Bike to Work Day.
• Track partner relationships using CRM software.
• Help commuters troubleshoot app-based incentive programs.
• Support surveys that evaluate program effectiveness.

Benefits

• Collaborative, inclusive culture that supports growth and advancement.
• Hybrid work schedule.
• Eight paid holidays.
• Sixteen days of PTO accrued annually.
• Competitive salary and excellent benefits.
• Transportation perks.
• Employee ownership and shared participation in company success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level