Teller
KeyBank • Augusta, ME12d • Onsite
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Teller
KeyBank•Augusta, ME
•Onsite
About The Position
As a Teller at KeyBank, you provide excellent in-person service to new and existing clients in a branch, assisting with account transactions and servicing needs and identifying and resolving client issues. You listen for financial wellness needs during conversations and connect clients with a Banker for a deeper discussion. The role supports clients’ financial goals and reflects KeyBank’s commitment to helping clients move forward in their financial journey. You are responsible for accurate, efficient teller functions, including processing cash transactions and balancing a cash drawer. You follow compliance, audit, and security procedures, keep current on products, fees, and policies, and participate in in-person morning huddles and end-of-day debriefs. Saturday work is required as directed by management. Other duties may be assigned, and responsibilities may change. Employees must comply with KeyBank policies and conduct business ethically and professionally. The position is based at a branch at 23 Whitten Road, Augusta, Maine. The stated base hourly pay range is $18.00–$23.08, with additional incentive compensation potentially including production, commission, and/or discretionary incentives. The job posting expires December 31, 2026.
Requirements
- High school diploma, GED, or equivalent business experience.
- Experience in a client service role.
- Experience handling cash.
- General understanding of PCs, Windows-based applications, and calculators.
- Strong client service and sales skills, including presenting products and educating clients about available access channels.
- Strong work ethic and high integrity.
- Excellent time management skills.
- Ability to manage client accounts and process transactions accurately and securely.
- Ability to identify and resolve client servicing issues efficiently.
- Understanding of and ability to follow banking regulations, compliance requirements, and security procedures.
- Awareness of techniques to detect and prevent fraudulent activities.
- Ability to collaborate effectively with teammates.
- Ability to occasionally operate a motor vehicle and hold a valid driver's license.
- Ability to meet the physical demands of prolonged standing (5–8 hours per day), frequent hand use and forward reaching, occasional bending and lifting from floor height, frequent lifting of 1–10 pounds, and occasional lifting of up to 30 pounds.
- Ability to communicate face to face and by phone with clients.
Nice To Haves
- Notary license.
Responsibilities
- Welcome new and existing clients and assist with account transactions and servicing needs.
- Identify, resolve, and escalate client servicing issues as needed.
- Listen for financial wellness opportunities and transition clients to a Banker when appropriate.
- Assist clients with financial goals using financial wellness tools and appropriate resources.
- Perform teller functions accurately and efficiently in an in-person branch setting.
- Process cash transactions, balance the cash drawer, and maintain transaction accuracy and security.
- Follow compliance, audit, and security procedures.
- Attend and participate in in-person morning huddles and end-of-day debriefs.
- Review and maintain knowledge of product guides, fees, policies, and current offerings.
- Work Saturdays as directed by management.
- Perform other assigned duties and comply with KeyBank policies, procedures, and Code of Conduct.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
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