Teller

PNC Bank•Greenville, PA

12d•Onsite

About The Position

As a Teller within PNC's Retail Banking organization, you will be based at the Greenville Plaza branch in Greenville, PA. PNC describes itself as an in-office company and encourages candidates to discuss workplace expectations with their recruiter and hiring manager. The role delivers customer experiences intended to improve financial wellbeing and build customer loyalty while increasing share of wallet. It processes customer interactions, educates customers about financial transaction options, identifies banking opportunities, and refers customers to branch staff as appropriate. The Teller also supports efficient and accurate daily teller and branch operations while following policies and procedures and exercising sound judgment within established limits. PNC expects employees to focus on customers and manage risks in accordance with the company's Enterprise Risk Management Framework. Prior experience is not required, and the role typically does not require a university or college degree, high school diploma, GED, or significant experience or product knowledge. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Prior experience is not required.
Successful candidates must demonstrate the knowledge, skills, and abilities appropriate to the role.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Competencies include accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Nice To Haves

Accountability
Banking
Client loyalty
Customer experience (CX)
Customer service
Identifying opportunities
Leveraging technology
Proactive sales

Responsibilities

Deliver customer experiences that support financial wellbeing, customer loyalty, and increased share of wallet.
Process a variety of customer interactions.
Educate customers about alternatives for financial interactions and options for managing transactions using technology, tools, and resources.
Identify banking opportunities during customer interactions and make appropriate referrals to branch staff.
Conduct lobby engagement activities to connect with customers and position PNC products to meet their needs.
Apply product and procedural knowledge to resolve customer problems.
Follow policies and procedures and exercise sound judgment within established limits.
Complete teller and branch daily operations and maintenance transactions efficiently and accurately.
Assess and manage risks associated with business objectives and activities in support of PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, with a Health Savings Account feature, for eligible full-time employees
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 and 25 vacation days each year, depending on career level and years of service