Regional Teller Trainee Saugus Area

Rockland Trust Company•Saugus, MA

3d•Onsite

About The Position

Rockland Trust is hiring a Teller Trainee to provide frontline service at its branches in the Saugus area. The role focuses on building and maintaining customer relationships by exploring customer needs, offering personalized banking guidance, and delivering efficient, effective, and courteous service. Teller Trainees perform a variety of financial transactions accurately, help customers navigate banking products, and contribute to branch and company goals. The position includes working with the training team and branch colleagues to complete Rockland Trust’s Teller Training and other required training programs. The role may involve a flexible work week, including weekends, as customer needs dictate.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Comfort using technology, including computers, to support business goals.
Sales- and service-oriented personality.
Ability to maintain a professional appearance.
Positive approach to interactions with customers and team members.
Ability to work within normal office requirements, including long periods of standing and continuous customer support.
Ability to lift and carry up to 50 pounds.
Willingness and ability to work a flexible work week, which may include weekends, as customer needs dictate.
Ability to successfully complete required onboarding, job-specific, compliance, regulatory, operational, and continuing education training programs within established timeframes.

Nice To Haves

One to two years of prior teller experience, or cash-handling/customer-service skills.

Responsibilities

Welcome customers as they enter the branch and direct them to the colleague best suited to assist.
Provide efficient, effective, and courteous customer support in person and by telephone.
Provide customers with information about Rockland Trust banking products suited to their needs.
Accurately process deposits, withdrawals, payments, check cashing, and other financial transactions.
Make decisions alongside the immediate supervisor, with decision-making responsibilities potentially increasing as knowledge and experience grow.
Work with the training team and branch colleagues to learn role responsibilities and complete Teller Training.
Complete required onboarding, job-specific, compliance, regulatory, operational, and continuing education training within established timeframes.
Perform other duties as assigned by management.