Teller - Butte Area

Glacier Bancorp, Inc.•Butte, MT

8h•Onsite

About The Position

The Teller is a front-line representative of Valley Bank, serving customers in the lobby and drive-up and working with other departments. The role involves processing standard banking transactions, identifying customer needs, presenting appropriate solutions, following through on requests, and referring customers to a banker when needed. Tellers are expected to maintain transaction accuracy, secure cash and negotiable instruments, and actively seek support or training to develop in the role. The position offers training through classroom, online, and on-the-job programs, as well as a defined advancement path to Teller II and Teller III. Performance-based pay increases may be available after six months and at the one-year anniversary. Tellers may also qualify for the Year-End Bonus Incentive Plan and additional pay for Saturday shifts. Assigned hours and locations may vary and can include some weekends and non-traditional holidays. Work is performed indoors in a climate-controlled shared work area with moderate noise.

Requirements

High school diploma or equivalent.
Previous experience working directly with the public.
Ability to provide high-quality customer service by listening actively and responding promptly.
Ability to learn and communicate Valley Bank products and services to present appropriate customer solutions.
Ability to use technology to support accuracy, efficiency, and customer experience.
Confidence and strong problem-solving skills to work quickly and accurately under pressure.
Ability to establish and maintain effective working relationships with employees, other departments, and the public.
Ability to routinely operate office equipment, including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
Ability to work at a computer for an average of 6–8 hours per day.
Ability to lift up to 25 pounds and occasionally lift 50-pound money bags.
Ability to stand for long periods.

Nice To Haves

Basic computer literacy.

Responsibilities

Assist customers in the lobby and drive-up, process banking transactions, identify customer needs, present solutions, follow through on requests, and refer customers to the appropriate banker for additional needs.
Process deposits, withdrawals, check cashing, cash purchases and sales, change orders, cash advances, loan payments, cashier’s checks, general ledger credits and debits, advice of credits and debits, Canadian exchanges, and telephone transfers.
Secure cash, coin, and negotiable instruments accurately and in accordance with procedures.
Complete each transaction and request quickly and accurately while maintaining a balanced cash drawer.
Print statements and cash savings bonds.
Complete fraud and non-fraud debit card disputes and ATM disputes.
Use currency and coin counters, MICR printers, Teller Cash Dispensers, and Teller Cash Recyclers when needed.
Operate Silverlake, Vertex, NetTeller, and entry-level Passport systems, completing required findings and entries.
Provide information about personal and business account types, online banking, bill pay, and mobile check deposit.
Monitor personal performance and request support or training as needed.