Teller - Area Floater

First Commonwealth Bank•Windber, PA

12h

About The Position

As a Teller – Area Floater at First Commonwealth, you will help improve the financial lives of customers and their businesses by delivering a strong customer experience and supporting the daily operations of Financial Solutions Centers. You will solve customer problems from beginning to end, help keep centers running smoothly, build customer relationships, and identify financial solutions that support customers’ financial confidence. You will work with your Manager on your Pathways progression and personal development. You will cover multiple Financial Solutions Centers within a designated area and follow an assigned schedule that requires flexibility and availability to travel to the assigned centers. The role focuses primarily on operations and compliance, while also growing and deepening consumer relationships, pursuing personal development, and providing a consistent customer experience.

Requirements

High school diploma or equivalent.
Two or more years of relevant experience in a client-centric sales environment, with a proven track record of exceeding assigned goals, delivering high-level client service, and adhering to operational expectations.
Excellent communication skills, a passion for helping others, motivation to learn, solutions-based sales skills, professionalism, resourcefulness, strong relationship-building skills, and the ability to excel in a complex and dynamic environment.
Technological proficiency, including Microsoft Office, the internet, mobile technology, and banking systems.
Valid driver’s license and ability and willingness to travel regionally.

Responsibilities

Protect customer privacy and security.
Process daily transactions and remain alert to fraud.
Follow cash-handling, teller-difference, dual-control, and cash-limit guidelines.
Mitigate risk by following company policies, procedures, and processes; ask questions and seek guidance when needed.
Engage customers in productive conversations during inbound calls and at the drive-through.
Use marketing campaigns to inform customers about products and promotions, ask for referrals, and advocate for the Refer-A-Friend program.
Partner with the team to identify additional needs-based sales opportunities.
Conduct service-related outbound calls and meet assigned call goals.
Identify partner referrals by asking purposeful questions and obtain unsecured lending certification to identify non-real-estate-secured lending opportunities.
Take ownership of personal development, progress through Pathways, learn the BUILD sales conversation framework, become an expert on digital products, stay informed through Need2Know and First2Know, and complete required training promptly.
Live the company Mission and Core Values and champion its Customer Service Promise.
Support team sales effectiveness by championing BUILD and conducting consistent outbound calling.
Follow through promptly and serve as the single contact for problem resolution.
Follow the “One to say YES, two to say NO” rule and maintain high standards of conduct and account integrity.
Travel among assigned Financial Solutions Centers within the designated area according to the assigned schedule.