Teller-Member Services Support Specialist (Floater)

Resound Credit Union•Nashville, TN

12d•Onsite

About The Position

Resound Credit Union is seeking a full-time Member Services Support Specialist (Floater) to join their growing team. This position functions as a Universal Associate and provides support for Branch Operations, the Call Center, and other departments as needed. The role focuses on providing superior and quality service to members in a friendly, professional manner through various communication channels.

Requirements

Minimum high school diploma.
Prefer one year of clerical experience.
Previous teller or cash handling experience preferred.
Personal computer experience is required.
Ability to move freely from one area of the building to another and to alternate between standing, sitting, and walking.
Excellent visual, audio, and manual dexterity skills.
Excellent verbal and written communication skills.
Ability to function in an environment of occasional high stress.
Must have professional appearance, pleasant personality, and good communication skills.
Must be very accurate and detail oriented.
Strong initiative, positive attitude, flexibility, and dependability are needed.
Must be able to function as a team player and cooperate with co-workers, members, and business associates.

Nice To Haves

Business school or other business training is desired.

Responsibilities

Functions as a Universal Associate by processing member transactions, including deposits, loan payments, cashier's checks, transfers, check cashing, withdrawals, and bank-to-bank wires.
Proofs and verifies transactions.
Examines documents for endorsements and negotiability and detects and resolves discrepancies.
Is alert and aware to help prevent fraudulent activity or errors that would result in a loss to the credit union.
Assists in the Call Center by answering member calls and performing transactions.
Assists members with Online/Mobile banking questions and password resets.
Assists and provides support with operations within other departments as needed.
Understands and adheres to all security policies and procedures.
Understands and adheres to all Resound policies and procedures.
Maintains strict confidentiality of all member information and records.
Attends required training and department meetings as directed.
Performs other duties as requested.