Member Services Rep Floater

Fitton Clubs•Mount Vernon, OH

4d•Onsite

About The Position

The Member Services Representative (Floater) is an on-site, part-time role and the first point of contact for Planet Fitness members, prospective members, and guests. The representative provides friendly, professional customer service and helps create an exceptional “Judgement Free” member experience by answering questions, assisting with accounts and memberships, and supporting a clean, comfortable, and welcoming club environment. This position requires a minimum of 16 hours per month, but does not guarantee weekly hours. Day and evening MSRs must submit to a National Sex Offender Registry search, and continued employment depends on a satisfactory background-check outcome. The employee must obtain and maintain CPR/AED certification and tanning certification within company-required time frames, and must be physically able to perform CPR/AED in an emergency. Bilingual English/Spanish applicants are encouraged to apply. The role includes greeting and assisting members and guests; providing membership information, tours, sign-ups, and details about membership specials and upgrades; operating the club’s POS system; answering phones; processing membership transactions, cancellations, and payments; and following assigned opening and closing procedures. Representatives also perform cleaning duties and help maintain restrooms, locker rooms, workout areas, weights, cleaning stations, and supplies. The position involves prolonged standing and walking, frequent bending and other physical movements, and lifting up to 50 pounds. The indoor work environment may involve noise, dust, cleaning chemicals, and gym equipment. The employer describes the position as an opportunity to contribute to improving people’s lives by helping create a healthier Planet and to work alongside a team of fitness professionals. This role is at a Planet Fitness franchise location; the franchisee employs the staff and is responsible for employment matters.

Requirements

Must be at least 18 years old.
Must work on-site; the position is not remote.
Must commit to a minimum of 16 hours per month; weekly hours are not guaranteed.
Day and evening MSRs must submit to a National Sex Offender Registry search; continued employment depends on a satisfactory background-check outcome.
Must obtain and maintain CPR/AED certification within company-required time frames and be physically able to perform CPR/AED in a medical emergency.
Must obtain tanning certification within company-required time frames.
Upbeat, professional, and positive attitude and strong work ethic.
Reliable, punctual, and dependable.
Professional, respectful, and solutions-oriented in interactions with members and employees.
Commitment to cleanliness and to creating a positive member experience.
Ability to learn and apply company cleaning practices, policies, and procedures.
Ability to read and follow verbal and written instructions.
Able to perform prolonged standing and walking, frequent stooping, bending, kneeling, climbing, reaching, twisting, repetitive hand movements, and lifting up to 50 pounds.
Able to perform CPR and operate equipment as needed.
Able to communicate verbally in person and by phone to exchange information.
Normal vision and hearing, with or without correction.

Nice To Haves

Bilingual English/Spanish; applicants are encouraged to apply.
High school diploma or equivalent.
Prior experience working in a club fitness setting.
Basic understanding of cleaning chemicals and safety standards.

Responsibilities

Greet members, prospective members, and guests in a friendly and professional manner.
Provide outstanding customer service and contribute to a positive club experience.
Respond promptly and courteously to member questions and concerns; escalate issues to the Assistant Manager or General Manager when needed.
Assist members with account inquiries, changes, and billing questions.
Explain memberships and amenities, give tours, assist with sign-ups, and promote membership specials and upgrades.
Meet or exceed membership and customer service goals.
Check members into the system using the club’s POS system and answer phones professionally and efficiently.
Process new memberships, cancellations, and payments accurately.
Follow assigned opening and closing procedures.
Perform assigned cleaning duties and help maintain the cleanliness of restrooms, locker rooms, workout areas, and the rest of the club.
Return weights to their appropriate rack areas and walk the floor to keep the club clean, organized, and safe.
Refill cleaning stations and supplies as needed.