Member Services Rep

Planet Fitness-United Fitness Partners•Marshall, TX

3d•Onsite

About The Position

The Member Services Representative is a high-energy, positive team member who provides an exceptional experience for Planet Fitness members and encourages them to achieve their fitness goals. The role helps create a clean, judgment-free environment where members feel welcome and supported. The representative engages and encourages members, promotes fitness classes and Black Card amenities, assists with member check-ins, and provides greetings and farewells at the welcome desk. The role also includes energetic, low-pressure club tours, member enrollment, and other club responsibilities. Schedules vary and may include any hours of operation, including weekends and holidays.

Requirements

Be at least 18 years of age.
Have a passion for helping others.
Have a high school diploma or GED equivalent.
Be dependable and punctual.
Be able to perform the physical demands of the role, including occasional lifting, pushing, or pulling of at least 50 pounds; standing, walking, sitting, reaching, bending, balancing, stooping, kneeling, twisting, or crouching.
Be able to communicate and handle potentially hazardous chemicals as required by the role.

Responsibilities

Deliver positive, high-quality customer service and encourage members in their fitness journeys.
Engage with members and help create a welcoming, judgment-free environment.
Help maintain a clean club.
Identify and encourage new and current members to join fitness classes.
Introduce members to Black Card amenities.
Check members in at the welcome desk and provide greetings and farewells.
Assist with energetic, non-high-pressure club tours and member enrollment.
Assist with other club responsibilities.
Be dependable and arrive on time.