Member Services Rep
Planet Fitness-United Fitness Partners•Lawson Heights, PA
•Onsite
About The Position
The Member Services Representative is a high-energy, positive team member who provides members with an exceptional experience and encourages them to achieve their fitness goals. The role helps create a clean, judgment-free environment where members feel welcome and supported. Representatives deliver engaging customer service, help members explore fitness classes and Black Card amenities, and assist with check-in, tours, enrollment, and other club responsibilities. The schedule varies and may include any hours of operation, including weekends and holidays.
Requirements
- Be at least 18 years of age.
- Have a passion for helping others.
- Be dependable and punctual.
- Have a high school diploma or GED equivalent.
- Be able to occasionally lift, push, or pull at least 50 pounds.
- Be able to perform the physical activities described, including standing, walking, sitting, reaching, bending, balancing, stooping, kneeling, twisting, and crouching.
Responsibilities
- Provide friendly, engaging customer service and encourage members in their fitness journeys.
- Maintain a clean club environment.
- Connect new and current members with the fitness trainer and fitness classes.
- Introduce members to Black Card amenities.
- Welcome and check in members at the front desk, including greetings and farewells.
- Assist with energetic, non-high-pressure tours and member enrollment.
- Support other club responsibilities and contribute positively to the team.
Benefits
- Planet Fitness Black Card membership
- Opportunities for growth
- Competitive salaries
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
