Teller I Floater

Blue Sky Bank•Weatherford, OK

About The Position

The Teller I Floater supports customers and branch operations across Blue Sky Bank’s branch network. The role provides customer service, processes teller transactions accurately, promotes appropriate bank products and services through referrals and cross-selling, and helps create a positive team environment. The employee travels to assigned branch locations as business needs require and adapts to different branch environments, teams, and customer needs. The position averages 40 hours per week based on business needs.

Requirements

High school diploma or GED.
Valid driver's license, proof of insurance, a qualifying motor vehicle record, and reliable transportation.
High level of professionalism and integrity.
Strong customer service and customer satisfaction skills.
Friendly, courteous, cooperative, attentive, and service-oriented demeanor.
Excellent written and verbal communication skills.
Strong analytical and problem-solving abilities.
Ability to multitask, prioritize, and meet deadlines.
Strong attention to detail and organizational skills.
Ability to work independently and as part of a team.
Positive team-player attitude.
Ability to navigate multiple systems and platforms.
Flexible, adaptable, and willing to learn.
Ability to travel between branch locations as needed.
Ability to work an average of 40 hours per week based on business needs.

Nice To Haves

Six months of banking experience.
Cash handling experience.
Customer service experience.

Responsibilities

Travel to assigned branch locations based on business needs to perform Teller I duties and support branch operations.
Adapt to different branch environments, teams, and customer needs.
Process routine transactions, including deposits, withdrawals, payments, and check cashing.
Balance and reconcile cash daily.
Verify customer identity and follow fraud prevention and security procedures.
Identify proper payees, endorsements, and signature requirements.
Determine when holds are necessary and apply them according to policy.
Provide professional, courteous, and efficient customer service in person and at the drive-thru.
Handle inbound and outbound calls for branch locations and assist with customer inquiries.
Respond to customer needs, resolve account-related issues within the role’s responsibilities, and refer complex concerns to the appropriate banker, manager, or department.
Collect and act on feedback to improve service quality and exceed customer expectations.
Identify customer needs and refer opportunities to Market Managers, Personal Bankers, and Head Tellers.
Cross-sell and promote appropriate bank products and services, maintaining product knowledge to provide accurate information and solutions.
Build and retain customer relationships through consistent, high-quality service.
Assist with account maintenance, including ordering checks and debit cards.
Enter and maintain data in Retail logs and systems.
Support digital banking inquiries and provide technical assistance.
Scan, index, and upload documents.
Use SharePoint and internal systems to access policies and procedures.
Stay current on banking regulations, procedures, and security protocols.
Recognize fraud risks, including scams, phishing attempts, suspicious activity, and other red flags.
Comply with operational and regulatory requirements and follow security procedures to prevent fraud and minimize bank losses.
Collaborate with coworkers across branch locations, share knowledge and resources, and contribute to a positive, supportive work environment.
Demonstrate accountability, reliability, and a strong work ethic; encourage coworkers and celebrate team achievements.
Complete other duties and responsibilities as assigned by management.

Benefits

Starting accrual of three weeks of paid time off.
401(k) plan with employer matching.
Medical insurance.
Dental insurance.
Vision insurance.
Health Savings Account (HSA).
Flexible Spending Account (FSA).
Dependent Care FSA.
Voluntary accident and critical illness coverage.
Employer-paid short-term disability, long-term disability, and group life/AD&D insurance.
Optional voluntary life/AD&D coverage.