Area Teller

UFCU•Austin, TX

4d•Onsite

About The Position

Under direct supervision, the Area Teller provides exceptional member service by processing transactions based on member requests and building member relationships by offering relevant products. The role supports branch success through sales, accountability, attention to detail, stress management, problem solving, sound judgment, communication, teamwork, and initiative. The Teller processes member transactions, resolves routine issues, and provides general account support through various channels. The role also supports operational compliance through drawer management, opening and closing procedures, and filing required compliance reports. Area Tellers may work at various branch locations.

Requirements

High school diploma or GED.
Bilingual English/Spanish.
At least six months of experience with cash handling, customer service, and working in a team environment.
Access to reliable transportation.
Basic understanding of products, services, and financial center operations.
Basic knowledge of technology systems.
Ability to accurately handle and count cash.
Understanding of security and quality control policies.
Ability to provide an exceptional member experience.
Ability to understand and follow financial institution compliance requirements.

Nice To Haves

Experience working in a fast-paced, high-volume environment.
Financial institution experience.

Responsibilities

Respond to and resolve basic member needs.
Serve as Lobby Lead.
Process transactions, including shared branching transactions.
Navigate systems.
Process and assist with account support, including online and mobile banking.
Manage and balance the cash drawer.
Complete opening and closing procedures.
File required compliance reports, including CTR and SAR reports.
Follow company policies, procedures, and business ethics codes.
Complete required regulatory training as assigned.
Comply with applicable laws, rules, regulations, and internal controls, including Bank Secrecy Act, Anti-Money Laundering, USA Patriot Act, OFAC, and Fair Lending requirements.
Build member relationships and offer products that may benefit members.
Contribute to branch success through sales, accountability, attention to detail, stress management, problem solving, judgment, communication, teamwork, and initiative.