TELLER FULL TIME - CAGUAS AREA - FIRSTBANK PR

First BanCorp•Caguas, PR

3d•Onsite

About The Position

The Service Representative (Teller) attends to and processes customers’ daily banking transactions, identifies customers’ needs for bank products and services, makes appropriate referrals, and provides service in accordance with customer satisfaction standards and regulatory requirements. The role is accountable for following applicable Bank Secrecy Act (BSA), anti-money laundering (AML), and Office of Foreign Assets Control (OFAC) policies and procedures, reporting suspicious activity or transactions, and completing assigned mandatory training. The position also supports branch sales and growth efforts, administrative activities, end-of-day balancing and closing, and customer education about alternative banking channels. The role may include greeter duties, participation in special projects, and transfer to other branches within the geographical area. The listed duties describe the general nature of the work and are not exhaustive.

Requirements

Six months to one year of experience in a sales or customer service environment.
Basic mathematical skills.
Excellent communication and writing skills.
Computer literacy, including use of MS Office, the Internet, and banking tools.
Ability to work holidays and weekends and to accommodate flexible schedules.
Availability to transfer to other branches within the geographical area.
Organized and detail-oriented, with the ability to multitask and evaluate, react, and perform quickly and accurately.
Required competencies include planning and organization, problem solving, communication and interpersonal relations, initiative and creativity, effort and engagement, reading orientation, teamwork, analytical thinking, customer service, sales orientation, quality, and accounting orientation.

Nice To Haves

A minimum of 24 credits toward an associate or bachelor’s degree, or coursework related to banking, is preferred.
Experience working with cash registers is preferred.
Being fully bilingual is preferable.
Candidates with a combination of practical experience, relevant training, and academic preparation may also qualify if they demonstrate the required skills and competencies.

Responsibilities

Process monetary transactions, including check cashing, money orders, savings and checking account withdrawals and deposits, cash advances, and loan, car, and mortgage payments.
Perform debit and credit entries using the bank teller system or manually during contingency situations.
Apply security measures, identify and report irregularities and suspicious transactions in accordance with BSA requirements and other applicable rules.
Maintain cash balances according to internal control measures and refer transactions when authorization is required.
Comply with applicable laws and regulations, including the Bank Secrecy Act, Truth in Lending, Truth in Savings, the U.S. Patriot Act, and the Community Reinvestment Act.
Perform end-of-day balancing and closing, and send transactions to the Proof and Transit unit according to the required timetable.
Complete FINCEN 104 and CTR information forms for cash and other transactions as specified in BSA procedures.
Follow operational activities and procedures within the scope of responsibility.
Contribute to branch growth by applying the Sales Culture and OSS Program, achieving goals, following work plans, and observing administrative procedures.
Identify customer needs for products and services and make appropriate referrals in keeping with the branch Sales Culture.
Participate in internal and external sales activities.
Perform greeter duties when needed.
Prepare daily transaction documents, count and tally money, and file documents.
Assist the branch and Retail & Business Banking with special projects and assignments.
Educate and guide customers on alternative banking channels, such as the mobile app, online banking, and ATMs, to reduce in-branch transactions and improve convenience.
Report suspicious activity and transactions in accordance with Bank processes and complete mandatory BSA, AML, and OFAC training.