Training Specialist - Human Resources - Firstbank Pr

FirstBank Puerto Rico•San Juan, PR

About The Position

The Training Specialist in FirstBank PR’s Human Resources Department designs and delivers learning solutions and training programs. The role develops and manages Learning Management System (LMS) courses, training content, and learning activities; assesses learning needs; facilitates training; tracks program completion; and monitors assigned training budgets. It manages development programs and initiatives, partners with business units and subject matter experts to create training plans and content, administers learning systems and governance training, supports audits, and communicates learning opportunities.

Requirements

Bachelor’s degree, BS, MS, or higher in instructional design, education, or a related field; a reasonable combination of experience and education is accepted.
Three to five years of previous experience in an instructional design or training design role.
Fully bilingual in English and Spanish.
Knowledge of instructional theory, including assessment.
Proficiency with learning management systems (LMS).
Understanding of website design best practices.
Excellent project management and organizational skills.
Experience with design platforms such as Captivate, Articulate, or iSpring.
Excellent written and oral communication skills, including the ability to convey technical information effectively to non-technical colleagues and clients.
Critical thinking skills.
Ability to prioritize and manage multiple simultaneous deadlines.
Proficiency in MS Office, especially Excel.
Presentation and facilitation skills.
Interpersonal communication skills.
Planning and organizing skills.
Data gathering and analysis skills.
Analytical and problem-solving skills.

Responsibilities

Manage assigned development programs, including onboarding, technical learning, development plans, career paths, and other programs.
Coordinate development initiatives such as Learning Week and Coffee Breaks.
Support the implementation, coordination, and follow-up of unit training plans, programs, and strategies.
Manage external training requests for assigned business units.
Assess training needs and update learning materials and manuals.
Develop learning content from design through deployment, including modules, storyboards, and support materials.
Facilitate onboarding and training sessions.
Update training materials and online content as needed.
Partner with business unit leaders to develop training plans, implement activities, and monitor completion.
Consult with business units about learning needs and collaborate with subject matter experts to develop course content.
Recommend development actions using learning libraries, FBUniversity, and available training budgets.
Administer the Learning System, including records, courses, assignments, tests, and surveys.
Manage the annual Governance training cycle, including subject matter expert support, publication, assignments, tracking, and reporting.
Create and maintain procedures and metrics for assigned unit responsibilities.
Support audit processes.
Create bi-weekly newsletter content promoting training activities, calendars, and learning offerings.
Track program completion and monitor assigned training budgets.