Analyst - Auto Adm Services - Firstbank Pr
About The Position
The Analyst in FirstBank PR’s Auto Administration Services Department supports business improvement initiatives within the Auto Lending Division. The role performs data analysis and reporting, supports process optimization and audits, monitors compliance, and coordinates projects. It works with Sales, Credit, Operations, Risk Management, Compliance, and Technology teams to identify opportunities, assess performance, improve processes, and support decision-making. The work contributes to strategic initiatives, operational efficiency, customer experience, productivity, regulatory readiness, and business results. The position also serves as a liaison between the Auto Business Unit and Compliance/ERM teams, supporting compliance reviews, regulatory initiatives, risk assessments, control monitoring, testing, documentation, and reporting. It develops dashboards and management reports, coordinates audit requests and deliverables, tracks remediation plans and project milestones, and maintains policies, procedures, process documentation, inventories, and controls.
Requirements
- Bachelor’s degree required.
- Three to five years of working experience in project, credit, compliance portfolio or enterprise risk management, data analysis, or a related field within an internal or external auditing function.
- Strong knowledge of Excel; intermediate proficiency is preferred.
- Strong knowledge of banking policies.
- Strong knowledge of bank operational processes and systems.
- Strong written and verbal communication skills in English and Spanish.
- Self-directed and self-motivated, with the ability to work in a fast-paced environment and manage multiple tasks and priorities efficiently.
- Strong analytical skills.
- Exceptional organizational skills and attention to detail.
- Ability to meet deadlines.
Responsibilities
- Serve as a liaison between the Auto Business Unit and Compliance/ERM teams.
- Support compliance reviews, regulatory initiatives, and action plans.
- Monitor regulatory changes and communicate potential impacts to business stakeholders.
- Assist with risk assessments, control monitoring, and compliance testing.
- Maintain documentation and support regulatory reporting requirements.
- Develop and maintain operational, sales, credit, compliance, and performance reporting.
- Analyze trends, portfolio performance, production metrics, and operational results.
- Identify performance gaps and opportunities and provide recommendations.
- Prepare dashboards, scorecards, and management reports.
- Support data-driven decision-making through business intelligence and reporting.
- Coordinate internal, external, and regulatory audit requests; gather supporting documentation and track deliverables.
- Monitor audit findings and remediation plans and support audit readiness.
- Participate in strategic initiatives, automation efforts, and process improvement projects.
- Assist with requirements gathering, testing, implementation, and project tracking.
- Coordinate with business and technology partners and monitor project milestones and action plans.
- Maintain policies, procedures, process documentation, and controls.
- Support regulatory reporting, certifications, and compliance activities.
- Analyze the impact of regulatory and policy changes and recommend control enhancements where appropriate.
- Support governance activities, policy reviews, and control monitoring.
- Maintain process inventories, dashboards, and business documentation.
- Participate in automation and efficiency initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
