BUSINESS RELATIONSHIP OFFICER I - ARECIBO II BRANCH - FIRSTBANK PR

First BanCorp•Arecibo, PR

1d•Onsite

About The Position

The Business Relationship Officer I is a customer-facing role responsible for achieving, retaining, deepening, and managing client relationships. The officer develops new business, manages and grows deposit portfolios and the Preferred Segment, supports existing customers, and promotes the Bank’s products and services. The role works with internal teams to address customer needs, develop proposals, and identify opportunities to expand business. The officer must adhere to applicable Bank policies and procedures for BSA, AML, OFAC, and related compliance requirements, report suspicious activity or transactions through the Bank’s processes, and complete mandatory training. The position also requires compliance with applicable banking laws, regulations, security procedures, and privacy and confidentiality requirements.

Requirements

Bachelor’s degree in Business Administration or another field; an equivalent combination of academic curriculum and experience may be considered.
Three years of branch banking-related experience or at least four years of relevant direct-sales experience.
Computer literacy, including use of MS Office.
Leadership, administrative, sales, and supervisory skills.
Knowledge of banking laws and regulations, banking products and services for individuals and businesses, and credit policy.
Strong analytical, multitasking, organizational, and problem-solving skills; goal-oriented and able to work under pressure.
Excellent communication, writing, and presentation skills.
Ability to read and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to present information effectively and respond to questions from managers, clients, customers, and the public.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret technical instructions in mathematical or diagram form and work with abstract and concrete variables.
Valid driver’s license and a car in good condition.
Availability to work holidays, weekends, and flexible schedules, and to transfer to other branches within the geographical area.

Nice To Haves

Knowledge of compliance requirements such as Know Your Customer and the Bank Secrecy Act.
Bilingual ability.

Responsibilities

Prospect for potential clients and convert prospects into increased business.
Make appropriate cold calls within the assigned market or geographic area to maintain a strong pipeline of opportunities.
Identify prospective clients and decision-makers within client organizations; research and build relationships with new clients.
Work with the team to develop proposals that address client needs, concerns, and objectives, and participate in pricing solutions or services.
Close new business by coordinating requirements, developing and negotiating contracts, and integrating contract requirements with business operations.
Proactively retain Bank customers and provide services to customers in the existing portfolio.
Support profitability through strategic and tactical management decisions and new business development.
Present new products and services and strengthen existing relationships.
Promote and ensure growth of deposit portfolios, loans, and sales of banking products and services.
Work with technical staff and internal colleagues to meet customer needs.
Consult with mid- and senior-level management on business trends and opportunities to develop services, products, and distribution channels.
Identify campaign, service, and distribution-channel opportunities that can increase sales.
Coordinate efficient and effective marketing, advertising, and promotional planning through the Marketing department.
Manage deposit portfolios and grow the Preferred Segment.
Submit weekly progress reports and ensure data accuracy.
Comply with and enforce applicable policies, procedures, laws, and regulations, including anti-money laundering, the US Patriot Act, the Bank Secrecy Act, OFAC, fraud protection, security procedures, and privacy and confidentiality requirements.
Meet established goals for new deposit sales and growth.
Perform other duties as assigned.
Report suspicious activity or transactions in accordance with Bank processes and complete mandatory BSA, AML, and OFAC training.