Branch Assistant Manager - Viejo San Juan Branch - Firstbank Pr

FirstBank Puerto Rico•San Juan, PR

2d•Onsite

About The Position

The Branch Assistant Manager oversees and manages sales and service delivery within the branch in compliance with bank policies, procedures, and applicable legal and regulatory requirements. The role implements work plans to support sales of products and services in line with the Bank’s strategic plan. It also supports the Branch Manager, including acting as a substitute during the manager’s absences.

Requirements

Bachelor’s degree in Business Administration or a related area and at least five years of experience in branch operations or sales; alternatively, 60 university credits in the same concentration and at least six years of relevant branch operations or sales experience.
Knowledge of accounting and branch operations.
Computer literacy, including use of MS Office.
Administrative and supervisory skills.
Knowledge of banking regulations, including Know Your Customer and the Bank Secrecy Act.
Strong analytical, multitasking, organizational, problem-solving, and goal-oriented skills, including ability to work under pressure.
Strong interpersonal and communication skills.
Ability to prepare and analyze reports.
Valid driver’s license and a car in good condition.
Availability to work holidays and weekends and to work a flexible schedule.
Availability to transfer to other branches within the geographical area.

Nice To Haves

Bilingual ability; Spanish and English proficiency is preferred.
Knowledge of banking laws and regulations, banking products and services for individuals and businesses, and credit policy.
Strategic thinking, teamwork, customer service, and communication and presentation skills.

Responsibilities

Coordinate and control regular branch operations, including the vault, registers, ATMs, monetary values, operational funds, and accounting controls.
Oversee ATM procedures, perform general ledger posting with the Main Service Representative, monitor Check Change Policy compliance, and maintain branch accounts and related collection and waiver documentation.
Investigate and test compliance with operational processes, laws, and regulations covering account opening, security, internal controls, service representatives, monetary values, and accounting tallies.
Oversee compliance with bank policies and procedures, audits, and revisions; verify accounts opened with the Branch Manager; monitor overdraft accounts and prepare related documentation.
Ensure compliance with applicable laws and regulations, including the Bank Secrecy Act, Truth in Lending, Truth in Savings, the US Patriot Act, and the Community Reinvestment Act.
Dual-check Cash Collateral, Personal Loan, and IRA account documentation with the Branch Manager.
Identify and prospect potential customers through internal cross-selling and external marketplace activities; promote, refer, and sell bank products and services to existing and potential customers.
Enforce sales strategies and the OSS referral program, follow up on referrals, supervise the sales process and related documentation, and implement cross-selling programs.
Promote branch business stability and customer retention; plan and develop administrative, marketing, and sales activity to support branch growth.
Oversee direct sales campaigns, support growth of the personal loan portfolio, and monitor branch resources and work programs to maximize sales and referrals.
Analyze closed accounts and explain fluctuations in funds; attract customers and ensure service meets their needs.
Respond to customer inquiries, requests, transactions, and complaints while ensuring branch service standards and customer satisfaction objectives are met.
Notify the Police Department and Security Department in the event of a robbery.
Submit reports on account balances, deposits, and expense accounts; manage the Performance Management Process and control the area’s overtime budget.
Monitor overtime and cash over-and-short reports; lead monthly meetings and hold weekly staff meetings to communicate results, strategies, goals, operations, and security updates.
Maintain branch order and operate the security system.
Monitor and evaluate individual and team sales performance; supervise and develop the sales force and recommend raises, promotions, or training as appropriate.
Implement procedures that facilitate branch employees’ work, receive and route commercial credit applications when the Branch Manager is unavailable, and assist with special projects and tasks.
Substitute for the Branch Manager during absences and train employees when product or process changes occur.