SOX Audit Coordinator - San Juan, PR

UnitedHealth Group•San Juan, PR
•Onsite

About The Position

The SOX Audit Coordinator supports a team that reviews contracts and underwriting documents to ensure accurate information is distributed to teams setting up or updating clients. The role researches identified variances with other teams and helps ensure corrections are completed. It requires attention to detail, time management, communication, organization, and problem-solving skills. The coordinator compares complex contracts with underwriting documents, validates and retains supporting documentation for Sarbanes-Oxley audit requirements, communicates case status and resolution information to leadership, and manages review requests through completion. The position also involves documenting cases in ServiceNow, researching and entering accurate data, obtaining missing information and decisions from business partners, monitoring workload and due dates, and meeting quality and productivity expectations. An English proficiency assessment is required after application.

Requirements

  • At least 1 year of experience in a production environment.
  • Experience working in an office setting using a computer as the primary instrument for job duties.
  • Experience with Microsoft Word, Outlook, and Excel, including creating memos and spreadsheets, writing, setting calendar appointments, emailing, filtering, and navigating reports.
  • High attention to detail and ability to manage multiple competing priorities simultaneously.
  • Spanish and English oral and written communication skills.
  • Ability to work independently and possess solid analytical skills.
  • Ability to work 40 hours per week during standard business operating hours, Monday through Saturday, between 8 a.m. and 8 p.m. AST; occasional overtime on weekends and holidays may be necessary based on business needs.
  • Pass an English proficiency assessment after application.

Nice To Haves

  • Audit experience.
  • Familiarity with healthcare industry terminology.
  • Familiarity with contract interpretation.

Responsibilities

  • Review complex contracts against underwriting documents and ensure accurate comparisons within established timeframes.
  • Analyze, collect, review, and validate supporting documentation for completed reviews, and save it for Sarbanes-Oxley audit requirements.
  • Share and submit case status, resolution times, and other relevant information to leadership.
  • Triage requests and determine next steps for completing reviews.
  • Determine where to send potential variances identified during reviews.
  • Document complete and concise notes in the ServiceNow system.
  • Ensure accurate data entry based on research.
  • Ensure all required documentation is attached to case files.
  • Identify and obtain additional information needed to make appropriate determinations.
  • Write emails to business partners to obtain decisions when appropriate.
  • Prioritize work by due date and run applicable work-list reports to monitor workload.
  • Plan, prioritize, organize, and complete work within established timeframes.
  • Solve moderately complex problems independently.
  • Meet quality and productivity expectations.
  • Complete ad hoc assignments as needed.
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