Regional Teller Trainee Saugus Area

Rockland Trust•Saugus, MA

3d•$17 - $19•Onsite

About The Position

As a Teller Trainee at Rockland Trust, you are a frontline customer-service representative in the branch, proactively exploring customer needs and offering personalized advice to develop and maintain customer relationships. You provide efficient, effective, and courteous service while completing a variety of transactions, helping customers navigate banking, and contributing to branch and company goals. The role includes welcoming customers, directing them to the appropriate colleague, assisting customers in person and by telephone, and sharing information about banking products suited to their needs. You perform financial transactions accurately and make decisions with your immediate supervisor, with responsibilities potentially expanding as you gain knowledge and experience. You work with the training team and branch colleagues to learn the role and complete Rockland Trust’s Teller Training.

Requirements

High school diploma or equivalent.
Strong verbal and written communication skills.
Comfort using technology, including computers, to facilitate business goals.
Sales- and service-oriented personality.
Ability to maintain a professional appearance.
Positive approach to interactions with customers and team members.
Ability to work within normal office requirements, including long periods of standing and continuous customer support.
Ability to lift and carry up to 50 pounds.
Willingness and ability to work a flexible work week that may include weekends, as customer needs dictate.
Ability to complete required onboarding, job-specific, compliance, regulatory, operational, and continuing education training programs within established timeframes.

Nice To Haves

One to two years of prior teller experience or cash-handling/customer-service skills.

Responsibilities

Warmly greet customers as they enter the branch and guide them to the colleague best suited to assist them.
Provide efficient, effective, and courteous customer support in person and by telephone.
Provide customers with information about Rockland Trust banking products suited to their individual needs.
Accurately process deposits, withdrawals, payments, cash checking, and other financial transactions.
Make decisions alongside the immediate supervisor, with decision-making responsibilities potentially expanding as knowledge and experience grow.
Work with the training team and branch team to learn the role and complete Rockland Trust’s Teller Training.
Perform other duties as assigned by management.