Teller

PNC•Allendale Charter Township, MI

12d•Onsite

About The Position

As a Teller in PNC’s Retail Banking organization, based in the Allendale Branch in Allendale, Michigan, you will deliver customer experiences intended to improve customers’ financial wellbeing and loyalty. You will process a variety of customer interactions, explain options for financial transactions, identify banking opportunities, and make appropriate referrals. The role is in-office; PNC encourages candidates to discuss workplace expectations with their recruiter and hiring manager. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position. The position requires applying product and procedural knowledge to address customer problems, following policies and procedures, and using sound judgment within established limits. You will also help ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately. Prior experience is not required, and the role typically does not require a degree, high school diploma, GED, or significant experience or product knowledge.

Requirements

Demonstrate appropriate knowledge, skills, and abilities for the role.
Prior experience is not required.
No degree is required; a comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
No required certifications.
No required licenses.
No required or preferred language assessments.
PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Nice To Haves

Preferred skills include accountability, banking, client loyalty, customer experience, customer service, identifying opportunities, leveraging technology, and proactive sales.
Relevant competencies include accuracy and attention to detail, addressing customer needs, banking products, digital awareness, effective communications, fraud detection and prevention, managing multiple priorities, matrix management, problem solving, and understanding customer needs.

Responsibilities

Deliver customer experiences aimed at improving financial wellbeing and loyalty while increasing share of wallet.
Process a variety of customer interactions and educate customers on available alternatives for financial interactions.
Identify banking opportunities through meaningful conversations and make appropriate referrals to branch staff.
Perform lobby engagement activities to connect with customers and position PNC products to meet their needs.
Educate customers on options for managing financial transactions by leveraging technology, tools, and resources.
Apply product and procedural knowledge to solve customer problems.
Adhere to policies and procedures and demonstrate sound judgment within established limits.
Ensure teller and branch daily operations and maintenance transactions are completed efficiently and accurately.
Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, depending on eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match, pension, and stock purchase plans.
Dependent care reimbursement account and back-up child or elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select fully paid programs.
Wellness program with financial incentives.
Maternity and/or parental leave, depending on eligibility.
Up to 11 paid holidays each year, depending on eligibility.
9 occasional absence days each year, unless otherwise required by law, depending on eligibility.
Between 15 and 25 vacation days each year depending on career level and years of service, depending on eligibility.