Direct Teller Coordinator

Chartway Federal Credit Union•South Jordan, UT

12d•$21 - $24

About The Position

The Direct Teller Coordinator is responsible to the Director of Member Support for service and support of Chartway’s Interactive Teller Machines (ITMs) and Automated Teller Machines (ATMs). The role monitors the machine fleet for performance, compliance, software updates, and security needs, and provides machine-related support to internal and external members. It also manages reports, installations and removals, partner contracts, and daily balancing while working with partners to ensure the fleet functions properly. The position coordinates equipment work and maintenance, assists with software development and implementation, troubleshoots machine issues, and tracks downtime and technical problems. It serves as Chartway’s liaison to machine business partners and participating networks, maintains machine inventory records and monthly reports, handles CU24 UPI’s, and oversees quarterly inspections and monitoring of offsite machines. The position is based in Virginia Beach, Virginia; Tooele, Utah; or South Jordan, Utah. Department hours are Monday through Friday, 8:00 a.m. to 7:00 p.m., and Saturday, 8:00 a.m. to 5:00 p.m.; employees working Saturday receive a weekday off.

Requirements

High school education.
At least three years of ITM/ATM servicing experience.
Proficiency with Microsoft Office, including Excel, Word, and PowerPoint.
Strong written and verbal communication skills.
Ability to adapt to a fast-paced environment of change.
Ability to work independently with minimal supervision.
Appreciation and familiarity with technology.
Strong decision-making and problem-solving skills.
Good credit history for consideration.
Salary requirements must be included with the application; resumes must be accompanied by a Chartway Employment Application.

Responsibilities

Maintain and update content and locations on internal and external sites.
Coordinate equipment installation and removal, assist with software development, and implement related products and services across the ATM/ITM fleet.
Assist with general maintenance and support of ATM and ITM delivery channels.
Assist members and staff with ATM/ITM problems and issues.
Monitor and document ATM/ITM downtime and technical issues, and work to resolve them.
Identify efficiencies and advancement trends through user groups.
Dispatch first- and second-line ATM/ITM partners and/or cash couriers for onsite maintenance and cash replenishments.
Coordinate machine maintenance, including cleaning, ordering supplies, replacement equipment, and compliance signage.
Assist with testing and implementing new ATM/ITM software releases.
Act as Chartway’s liaison to machine business partners, including participating networks.
Research and resolve problems that develop within the fleet.
Maintain accurate, usable machine inventory records.
Stay informed about security measures and fraud trends affecting ATMs and ITMs.
Maintain monthly machine reports.
Handle CU24 UPI’s.
Oversee quarterly inspection and monitoring of offsite machines.
Maintain contracts with machine-related partners.
Monitor events and emails to identify and communicate recurring machine issues.