Coordinator, Direct Response
About The Position
The National Audubon Society’s membership program raises $41 million annually from more than 350,000 individuals through direct mail, canvassing, telemarketing, peer-to-peer, and digital fundraising. The Coordinator, Direct Response supports the success and growth of the membership program, reporting to the Senior Manager, Direct Response and working closely with the Manager, Direct Response. Responsibilities span direct marketing campaign production, invoice processing, inventory management, and general administrative support. The coordinator works with cross-departmental teams and external vendors to support fundraising objectives. The role is suited to an organized, proactive, detail-oriented person seeking to grow in nonprofit or direct-response marketing. This position is hybrid under Audubon’s “Where We Work” Policy. Employees are expected to work in an Audubon office every Monday and Tuesday, plus two additional days each month of their choosing. Candidates should live within commuting distance of Audubon’s New York, NY office. Compensation is $32.15–$34.00 per hour.
Requirements
- At least 1–2 years of administrative support experience; an equivalent combination of education and work experience will also be considered.
- Strong attention to detail and follow-through.
- Ability to work independently on assigned tasks.
- Ability to solve problems, meet tight deadlines, multitask, and manage resources effectively.
- Ability to work effectively in a team environment.
- Excellent verbal, written, and interpersonal communication skills.
- Demonstrated ability to handle confidential information with discretion.
- Commitment to the National Audubon Society’s mission and organizational values of care, collaboration, change, integrity, impact, and innovation.
Nice To Haves
- Bachelor’s degree in communications, marketing, or a closely related field.
- Nonprofit experience.
- Experience managing relationships with agencies and outside partners.
- Proficiency using databases, particularly Salesforce and/or EveryAction.
- Experience fostering inclusive and collaborative work environments.
Responsibilities
- Assist with direct mail campaign production, including art and print review, data review, and campaign setup.
- Coordinate direct-response donor acknowledgements, including inventory tracking, data review, and copy refreshes.
- Serve as the primary point of contact for Supporter Care by responding to or delegating escalated cases, providing emergency backup, sharing periodic case overviews with the Direct Response team, and maintaining response protocols with the Supporter Care vendor and team.
- Provide administrative support to canvassing and telemarketing programs.
- Track premium inventory and fulfillment for the direct mail program.
- Coordinate and reconcile postage accounts.
- Provide administrative support, including invoice tracking and processing, maintaining general files and protocol documentation, handling direct mail returns and updating donor records, and scheduling meetings.
- Make basic content updates to Direct Response-owned web pages.
- Assist the Senior Coordinator, Mid-Level Giving, with special projects such as Joint Cost Allocation.
- Assist the Manager, Direct Response, with data-related projects as needed.
- Support coordination of team events and meetings.
- Maintain and foster a culture of safety.
- Perform other job-related duties as assigned by the supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
