Coordinator, Membership Direct Marketing

The Metropolitan Museum of Art•New York, NY

About The Position

The Coordinator, Membership Direct Marketing supports and collaborates with The Met’s Membership Direct Marketing team to acquire new Members, reinstate lapsed Members, and solicit Annual Fund donations. Reporting to the Manager of Membership Marketing and Research, the role coordinates multichannel marketing campaigns and manages the details required to keep multiple campaigns on schedule. The position calls for strong project management, written and verbal communication, attention to detail, organization, and the ability to troubleshoot marketing, content, design-service, and technology issues. The Membership Marketing team is responsible for Membership and Annual Fund revenue, including membership renewals, acquisitions and upgrades, and gifts to The Fund for The Met. Campaign channels include print, email, digital, telemarketing, and on-site outreach. The role works with internal departments and external vendors to create, review, approve, launch, and archive campaign materials, and supports tracking and analysis of campaign performance. The advertised pay rate is $34.00 per hour. Employees are expected to live within commuting distance of the Museum in New York, New Jersey, Connecticut, or Pennsylvania. Visa sponsorship is not available.

Requirements

Bachelor’s degree in marketing, communications, business, or a related field.
Proficiency in Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Excellent written and verbal interpersonal communication skills.
Strong project management and organizational skills, including the ability to keep multiple campaigns on schedule.
Keen attention to detail, including for copy editing and administrative tasks.
Ability to troubleshoot marketing, content, design-service, and technology issues.

Nice To Haves

2–3 years of relevant work experience preferred.
Experience with InDesign and Photoshop preferred.
Knowledge of project management tools such as JIRA, Confluence, Microsoft Project, Basecamp, or similar preferred.
Experience with Tessitura or similar fundraising software preferred.
Experience working in production, fundraising databases, and/or arts and cultural institutions preferred.

Responsibilities

Assist with developing multichannel marketing campaigns across print, email, digital, telemarketing, and on-site channels to connect the institution with target audiences.
Manage production calendars, develop creative, draft and review copy, and liaise with internal and external partners to deliver campaigns across channels.
Collaborate with Design, Curatorial, Printing Services, other internal departments, and outside vendors to ensure timely production and approval of printed and digital materials and designs.
Assist with the development and design of direct mail, email, paid digital, on-site, and other marketing materials.
Perform quality assurance reviews during the approval process and share final assets and launch details with necessary internal partners.
Organize and save final campaign assets to the Shared Drive after launch.
Work with the Membership Direct Marketing team to track KPIs and optimize channel performance.
Assist in analyzing past campaign data to improve response rates, promote or retire audience segments, increase revenue, and minimize unnecessary expenses.
Perform other duties as assigned.

Benefits

Medical, dental, vision, and life insurance.
403(b) basic retirement plan and optional matching retirement plan with an employer match.
Paid time off, including annual leave, sick leave, and 13 Museum holidays.
Long-term disability coverage.
Flexible Spending Accounts and Health Savings Account for eligible health care expenses.
Commuter benefits for parking or mass transit expenses.
Free financial-planning services.
Financial assistance for relevant coursework, seminars, and training programs.
25% discount for staff in Museum shops.
Subsidized staff cafeteria.
Access to the Museums Council pass, granting free admission to various museums and cultural institutions.