Membership Coordinator

HILLWOOD MUSEUM•Washington, DC

3d•$0 - $57,000•Hybrid

About The Position

Hillwood Estate, Museum & Gardens is seeking a Membership Coordinator to support the growth, retention, and engagement of its membership program. Working alongside another Membership Coordinator, this position manages day-to-day membership operations, communications, benefits, data, reporting, and initiatives to build and maintain a diverse community of loyal members. The role collaborates across Development, Marketing, Visitor Services, Finance, and other departments to deliver an excellent member experience and support membership acquisition, participation, and renewal goals. The position generally comprises six to ten eight-hour workdays within a two-week period. Remote work is permitted up to 35% of the time, and some travel may be required. The position involves extended periods of standing, walking, and/or sitting; moving throughout buildings and campus grounds; navigating stairs and varied terrain; and lifting, dragging, or moving up to 50 pounds unassisted. Work may take place in varying indoor and outdoor weather conditions. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

Requirements

Three or more years of experience in membership, development, marketing, or a related field.
Understanding of fundraising principles, the donor cycle, and donor confidentiality.
Experience using customer relationship management or fundraising software.
Strong writing, verbal communication, interpersonal, and relationship-building skills.
Excellent organizational skills and attention to detail, with the ability to manage multiple priorities and deadlines.
Analytical and reporting skills, including the ability to interpret membership data and prepare reports and materials.
Customer-service mindset and ability to build positive relationships with members and colleagues.
Proactive, goal-driven approach and ability to turn strategies into practical plans and measurable results.
Ability to work independently, exercise sound judgment, and collaborate effectively with colleagues across departments.
Proficiency with Microsoft Office, Office 365, and other job-related computer systems.

Nice To Haves

Experience in membership, development, marketing, or a related field within a museum or cultural organization.
Experience with Tessitura or a comparable CRM.
Experience with direct mail production and vendor relationships.

Responsibilities

Manage day-to-day membership operations, including memberships, renewals, upgrades, gift memberships, and related transactions.
Maintain accurate membership records in Tessitura and keep member information, benefits, and correspondence up to date.
Respond to member questions and requests and provide helpful, professional customer service.
Coordinate membership fulfillment, including membership cards, acknowledgments, renewal notices, and other member materials.
Support strategies and campaigns to acquire new members, encourage renewals, and improve retention.
Collaborate with Marketing on membership communications, direct mail, email campaigns, audience targeting, and campaign schedules.
Track membership performance and identify trends and opportunities related to acquisition, renewals, retention, revenue, and participation.
Coordinate member communications, programs, events, previews, and benefits that strengthen members’ connection to Hillwood.
Help develop initiatives that encourage member engagement, upgrades, and long-term relationships with Hillwood.
Support the identification and cultivation of members with potential for increased philanthropic support in collaboration with Development colleagues.
Prepare regular membership reports and use Tessitura and related tools to maintain data integrity and support planning and decision-making.
Work with Finance to reconcile membership transactions and support accurate revenue reporting.
Cross-train with other membership staff to provide backup coverage and maintain continuity of operations.