Membership Services Coordinator
About The Position
The Membership Services Coordinator provides clerical and administrative support to the Service Director and other Club staff. The role maintains member records and statistics, prepares correspondence and reports, manages schedules and calendars, answers telephone calls, organizes files, and supports membership inquiries and applications. It also manages front-desk operations, welcomes and directs visitors, and helps maintain a safe, welcoming environment for Club members and families. The coordinator facilitates member data entry, collects dues and program fees, issues membership cards, supports parent portal access, tracks attendance and sign-ins, and helps coordinate member dismissal. Administrative work includes maintaining activity and event schedules, preparing and proofreading materials, managing supplies and equipment, assisting with meetings and events, and coordinating communications. The position builds relationships with members, families, volunteers, staff, and community stakeholders, and may assist with reports, recruitment events, field trips, and other duties as assigned. The position is based at the Walt Disney World Clubhouse in Orlando, Florida. Work takes place in indoor and outdoor facility environments and may involve varying weather conditions. The schedule may include evenings and weekends. The role requires operating a motor vehicle and may require performing CPR or first aid. Candidates must pass pre-employment drug screening and a background check, and continued employment is contingent on randomized drug screenings.
Requirements
- High school diploma or GED.
- At least one year of clerical and administrative experience.
- Proficiency with common office equipment, including printers, scanners, photocopiers, telephones, and computers.
- Typing/keyboarding speed of at least 45 words per minute.
- Strong written and verbal communication skills.
- Excellent organizational skills and attention to detail.
- Strong customer relations skills.
- Ability to maintain strict confidentiality.
- Ability to read and interpret documents such as safety rules, operating instructions, and policy manuals.
- Ability to operate a motor vehicle.
- Ability to perform CPR or first aid if needed.
- Ability to adapt to a dynamic schedule that may include evenings and weekends.
- Ability to lift up to 50 pounds and to stand, sit, or walk for extended periods, bend, and reach.
- Ability to maintain focus and effectiveness in a busy, sometimes noisy environment, handle multiple tasks, and prioritize effectively.
- Visual and auditory acuity to monitor the environment and maintain safety standards.
- Candidates must pass a pre-employment drug screening and background check; continued employment is contingent on passing randomized drug screenings.
Nice To Haves
- Familiarity with word processing, database, spreadsheet, and publication software.
- Experience with Microsoft Outlook, Microsoft 365 Office Suite, Salesforce, or similar office software.
Responsibilities
- Maintain accurate and complete Club member data, collect fees, and issue membership cards.
- Provide technical support for parent portal account setup and family access.
- Manage the front desk, admit members and guests, track attendance and volunteer sign-ins, and coordinate dismissal.
- Collect membership dues and program fees in accordance with financial policies and track payment plans.
- Control access to program areas and ensure visitors and volunteers sign in.
- Welcome guests, notify staff of visitors, maintain reception security, provide basic information, and coordinate package deliveries.
- Maintain and disseminate the master schedule of Club activities and events.
- Answer and screen telephone calls, refer callers, and take messages as needed.
- Prepare and proofread correspondence, reports, letters, and promotional materials.
- Monitor and order Club and office supplies and oversee office equipment inventory and maintenance.
- Assist with scheduling, meetings, event preparation, and other administrative duties.
- Work with the Service Director to draft and update Club communications.
- Oversee front-desk and Club coverage schedules.
- Participate in special programs, staff meetings, field trips, and training events; support field trip planning and activities as needed.
- Establish trusting relationships with members, parents and caregivers, volunteers, community stakeholders, and visitors.
- Serve as a contact for Club communications and oversee general email accounts and voicemail services.
- Complete grant and program reports accurately and on time when responsible.
- Assist in planning recruitment events and support effective Club operations.
- Keep office common areas tidy and presentable.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
