Membership Services
About The Position
The YMCA of Orange County is seeking a service-oriented Membership Services staff member for a part-time role at the Fullerton Family YMCA. The position helps create a welcoming experience for members and promotes programs that support community health and wellness. It offers the opportunity to foster genuine connections and help maintain a safe, positive, and enriching environment. The staff member serves as a primary contact for members, handles inquiries and payments, conducts facility tours and interviews, and promotes memberships and programs. The role also includes prospect follow-up, check-ins, cash management, clerical work, data entry and retrieval, communicating program details, assisting with registrations, and staying informed about program information and changes. Candidates should be available weekday mornings and Saturdays, with schedule flexibility based on program needs. First Aid and CPR training is provided and paid for by the YMCA. Following a conditional offer, candidates will undergo a criminal background check and drug screen and will be asked to provide criminal history. The YMCA participates in E-Verify.
Requirements
- High school diploma or equivalent.
- Knowledge of customer service.
- Excellent communication skills.
- Ability to use a PC.
- First Aid and CPR certifications; training is provided and paid for by the YMCA.
Nice To Haves
- 1–3 years of experience in sales, marketing, customer service, or a related field is preferred.
Responsibilities
- Serve as the primary contact for members and create a warm, professional environment.
- Handle inquiries, payments, and concerns with care.
- Engage current and prospective members through facility tours and interviews to promote memberships and programs.
- Generate prospects through consistent follow-up, tracking, and collaboration with program teams.
- Handle check-ins and cash management while maintaining an organized lobby and workspace.
- Perform clerical tasks and manage data entry and retrieval.
- Communicate program details and assist with registrations.
- Stay informed about program information and changes.
Benefits
- Free YMCA membership, classes, and pool access.
- Free training and certifications.
- Free virtual health care solutions (Teledoc).
- Program discounts.
- Paid sick time.
- Retirement fund when eligible.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
